topic Cannot VPN into Lab in DevNet Sandbox

Cannot VPN into Lab

dennis_farrell — Tue, 04 Jun 2019 09:36:05 GMT

Hi,

I just provisioned a Lab for the IOS XE on 9000 and I tried to VPN in, but was unsuccessful. I am not able to get a response from

devnetsandboxsj.cisco.com, either via hostname or ip. It seems to not be up and working.

Re: Cannot VPN into Lab

jokearns1 — Tue, 16 Jan 2018 09:56:20 GMT

Hi Dennis,

I see your reservation has ended but we will spin up one of these labs to replicate the issue.

We will come back to you later today.

Support

Re: Cannot VPN into Lab

jokearns1 — Tue, 16 Jan 2018 10:05:21 GMT

Dennis,

Just reserved that sandbox and can access the VPN successfully.

Can you reserve the lab again for a few days and we can troubleshoot if necessary?

Thanks,

Support

Re: Cannot VPN into Lab

admin11111 — Tue, 16 Jan 2018 15:52:53 GMT

Hi jokearns,

I tried spinning another session up this morning, but am getting the same result. I cannot seem to get vpn access, nor does the hostname or ip respond to ping (which I am unsure if you allow ICMP or not). I also tried connecting from my phone with anyconnect, and that also did not seem to have any response.

Thanks,

Dennis