https://community.cisco.com/t5/devnet-sandbox/webex-broadsoft-acd-focus/m-p/4575290#M7309 <P>Hi,</P><P>&nbsp;</P><P>I have a lot end users complaining about the 7 clicks to get to ACD status change also if the status changes due to missed calls there is no direct visual status this has happened resulting in lost calls. Is it possible to subscribe to that event and then display is in the status bar down the bottom &nbsp;next to pick up or retrieve. 30k of users is a lot of noise.</P><P>&nbsp;</P><P>R,</P> Mon, 21 Mar 2022 17:49:21 GMT luke.vickers 2022-03-21T17:49:21Z https://community.cisco.com/t5/devnet-sandbox/webex-broadsoft-acd-focus/m-p/4575290#M7309 <P>Hi,</P><P>&nbsp;</P><P>I have a lot end users complaining about the 7 clicks to get to ACD status change also if the status changes due to missed calls there is no direct visual status this has happened resulting in lost calls. Is it possible to subscribe to that event and then display is in the status bar down the bottom &nbsp;next to pick up or retrieve. 30k of users is a lot of noise.</P><P>&nbsp;</P><P>R,</P> Mon, 21 Mar 2022 17:49:21 GMT https://community.cisco.com/t5/devnet-sandbox/webex-broadsoft-acd-focus/m-p/4575290#M7309 luke.vickers 2022-03-21T17:49:21Z https://community.cisco.com/t5/devnet-sandbox/webex-broadsoft-acd-focus/m-p/4575841#M7310 <P>Hello&nbsp;<a href="https://community.cisco.com/t5/user/viewprofilepage/user-id/1310876">@luke.vickers</a>&nbsp;i am not sure i follow, is this related to devent sanbdox, as you mentioned 'a lot of users' or is this a product in your company?</P> <P>&nbsp;</P> <P>Thanks!</P> Tue, 22 Mar 2022 07:33:45 GMT https://community.cisco.com/t5/devnet-sandbox/webex-broadsoft-acd-focus/m-p/4575841#M7310 bigevilbeard 2022-03-22T07:33:45Z