topic AnyConnect cannot connect to Packaged Contact Center Enterprise 11.5(1) Sandbox... in DevNet Sandbox

AnyConnect cannot connect to Packaged Contact Center Enterprise 11.5(1) Sandbox...

sushilb — Tue, 04 Jun 2019 09:34:22 GMT

Hello,

I have reserved the new sandbox "Packaged Contact Center Enterprise 11.5(1) Sandbox" and try to connect it's VPN using AnyConnect but I am getting below error messages:

AnyConnect cannot verify server: devnetsandboxlabs.cisco.com

- Certificate has expired.

- Certificate is from an untrusted source.

Connecting to this server may result in a severe security compromise!

>> state: Connecting

>> notice: Establishing VPN session...

The AnyConnect Downloader is analyzing this computer. Please wait...

The AnyConnect Downloader is performing update checks...

>> notice: The AnyConnect Downloader is performing update checks...

>> notice: Checking for profile updates...

>> notice: Checking for product updates...

Failed to get configuration because AnyConnect cannot confirm it is connected to your secure gateway. Contact your system administrator.

>> notice: Connection attempt has failed.

>> error: AnyConnect was not able to establish a connection to the specified secure gateway. Please try connecting again.

>> state: Disconnected

Any help would be appreciated.

Re: AnyConnect cannot connect to Packaged Contact Center Enterprise 11.5(1) Sandbox...

crnewman — Tue, 07 Nov 2017 21:01:48 GMT

Hi Snehal,

On the initial certificate warning, you need to accept that it's self signed to continue. Please verify that you are accepting at the initial warning?

Also we've had some recent problems with some of the PCCE labs. If accepting the warning does not resolve the issue, please try to cancel your current reservation and create a new one.

Regards,

Craig

Re: AnyConnect cannot connect to Packaged Contact Center Enterprise 11.5(1) Sandbox...

sushilb — Wed, 08 Nov 2017 08:47:40 GMT

Hi crnewman,

I reserved the sanbox lab again, but faced the same problem

Cisco AnyConnect Secure Mobility Client (version 4.3.05017) .

>> state: Disconnected

>> notice: Ready to connect.

>> registered with local VPN subsystem.

>> contacting host (devnetsandboxlabs.cisco.com/xxxx) for login information...

>> notice: Contacting devnetsandboxlabs.cisco.com/xxxx.

AnyConnect cannot verify server: devnetsandboxlabs.cisco.com

- Certificate has expired.

- Certificate is from an untrusted source.

Connecting to this server may result in a severe security compromise!

Most users do not connect to untrusted servers unless the reason for the error condition is known.

Connect Anyway? [y/n]: y

>> Please enter your username and password.

Username: [XXXXX]

Password:

>> state: Connecting

>> notice: Establishing VPN session...

The AnyConnect Downloader is analyzing this computer. Please wait...

The AnyConnect Downloader is performing update checks...

>> notice: The AnyConnect Downloader is performing update checks...

>> notice: Checking for profile updates...

>> notice: Checking for product updates...

Failed to get configuration because AnyConnect cannot confirm it is connected to your secure gateway. Contact your system administrator.

>> notice: Connection attempt has failed.

>> error: AnyConnect was not able to establish a connection to the specified secure gateway. Please try connecting again.

>> state: Disconnected

Re: AnyConnect cannot connect to Packaged Contact Center Enterprise 11.5(1) Sandbox...

sushilb — Fri, 10 Nov 2017 09:59:55 GMT

I resolved this issue by connecting to VPN from "Network Setting" of Ubuntu.

Actually initially I was try to connect from terminal using "vpn connect hostname" command and I was not able to connect it. But now I am connected from "Network Setting"

Thanks.