topic Re: How often do sandboxes reset? in DevNet Sandbox

How often do sandboxes reset?

jeffreyhyson — Thu, 25 May 2023 16:41:46 GMT

Last week I was able to successfully work in IOS XE on Catalyst Latest Code Always On sandbox.

This week I am unable to enter into a "config term" mode

Router01>config term
^
% Invalid input detected at '^' marker.

Is there anyway to manually reset a sandbox?

Re: How often do sandboxes reset?

M02@rt37 — Thu, 25 May 2023 16:51:42 GMT

Hello @jeffreyhyson?,

Router01>config term
^
% Invalid input detected at '^' marker.

You need to enter Router01>enable and after enter the command Router01#config terminal

Re: How often do sandboxes reset?

jeffreyhyson — Thu, 25 May 2023 16:57:11 GMT

login as: admin
Keyboard-interactive authentication prompts from server:
| Password:
End of keyboard-interactive prompts from server

Router01>enable
% Error in authentication.

Router01>

Re: How often do sandboxes reset?

bigevilbeard — Thu, 25 May 2023 19:57:43 GMT

Normally when this happens the team has to hard reset the device in the backend.

Re: How often do sandboxes reset?

M02@rt37 — Thu, 25 May 2023 20:02:59 GMT

@jeffreyhyson

Ensure that the user account you are using has sufficient privileges to execute the "enable" command. If the account does not have the necessary privilege level, you may encounter an authentication error.

Re: How often do sandboxes reset?

jeffreyhyson — Thu, 25 May 2023 20:14:45 GMT

@bigevilbeard how can I proactively notify Cisco to do a hard reset?

Re: How often do sandboxes reset?

bigevilbeard — Fri, 26 May 2023 07:06:28 GMT

The team monitor these forums for issues.

Re: How often do sandboxes reset?

bigevilbeard — Fri, 26 May 2023 10:38:50 GMT

Looks ok now

~/root via  v3.11.0rc2 (venv) took 14s ❯ date Fri 26 May 2023 11:37:50 BST ~/root via  v3.11.0rc2 (venv) ❯ ssh admin@sandbox-iosxe-latest-1.cisco.com (admin@sandbox-iosxe-latest-1.cisco.com) Password: Acceso denegado solo personal autorizado c8000v#

Re: How often do sandboxes reset?

jeffreyhyson — Fri, 26 May 2023 11:08:32 GMT

Yes it is thanks for pointing it out