topic Re: SD WAN always on sandbox - user account is locked in DevNet Sandbox

SD WAN always on sandbox - user account is locked

michaelsp — Fri, 10 Nov 2023 14:51:28 GMT

Error trying to log in SDWAN always on sandbox

Go to https://sandbox-sdwan-2.cisco.com
Login with credentials [devnetuser/RG!_Yw919_83]

Re: SD WAN always on sandbox - user account is locked

bigevilbeard — Fri, 10 Nov 2023 15:24:13 GMT

@michaelsp could be too many auth attempts by another user, see if this clears in an hour. Not Sure of the exact time SD-WAN locks the account for when too many failed attempts are made.

Hope this helps.

Re: SD WAN always on sandbox - user account is locked

michaelsp — Fri, 10 Nov 2023 16:39:18 GMT

Hi bigevilbeard, thanks for the response. It's been over an hour and the account is still locked. Anything else can be done to unlock it?

PREVIEW

Re: SD WAN always on sandbox - user account is locked

bigevilbeard — Fri, 10 Nov 2023 16:57:17 GMT

@michaelsp i guess just wait for the sandbox team to check when they see your message here. Spin up the reservable SD-WAN sandbox, whilst you await this to be fixed or the password timeout to clear.

Hope this helps

Re: SD WAN always on sandbox - user account is locked

michaelsp — Fri, 10 Nov 2023 20:23:20 GMT

@bigevilbeard Thanks. I know about the reservable option but it requires Anyconnect VPN client that is currently blocked by corporate firewall. Hence need to be able to connect to Always On sandbox. I guess I'll have to wait until it auto unlocks or someone from admin team will act on the report.

Re: SD WAN always on sandbox - user account is locked

michaelsp — Mon, 13 Nov 2023 16:56:35 GMT

The Always-on user account is unlocked. The issue is resolved.

Re: SD WAN always on sandbox - user account is locked

rajajoudhaidar — Wed, 20 Mar 2024 15:58:57 GMT

I think the user is locked yet again, @michaelsp could you please help here?