topic Re: Not able to access any of the labs in SANDBOX getting error operat in DevNet Sandbox

Not able to access any of the labs in SANDBOX getting error operation

kasun-silva — Mon, 11 Mar 2024 15:48:10 GMT

Not able to access any of the labs in SANDBOX getting error operation

Re: Not able to access any of the labs in SANDBOX getting error operat

jokearns1 — Mon, 11 Mar 2024 16:24:25 GMT

Hi,

Does the catalog load ok for you? when exactly do you see this error? Please attach a screenshot

Re: Not able to access any of the labs in SANDBOX getting error operat

kasun-silva — Mon, 11 Mar 2024 16:26:36 GMT

Yes I can see the full catalogue. Trued with a different ID as well.

Re: Not able to access any of the labs in SANDBOX getting error operat

kasun-silva — Mon, 11 Mar 2024 16:27:59 GMT

Catalo gets loaded I can see the labs available. when ever I click a lab it shows operation failed.pls see attached screen shots.

Re: Not able to access any of the labs in SANDBOX getting error operat

jokearns1 — Mon, 11 Mar 2024 16:41:25 GMT

The first screenshot above happens from time to time. Please open the portal in an incognito tab to prevent this.

Is the second screenshot happening on all labs you click on or specific ones?

Re: Not able to access any of the labs in SANDBOX getting error operat

kasun-silva — Wed, 13 Mar 2024 15:23:20 GMT

hi,

Tried incognito mode nothing happening after login. this is on chrome browser.

Re: Not able to access any of the labs in SANDBOX getting error operat

bigevilbeard — Wed, 13 Mar 2024 15:34:18 GMT

@kasun-silva in your two screen shots, you showed two images. The main platform landing page, and then operation has failed, which was from the main catalog page. Can you share a screen shot of your current issue?

Hope this helps.

Re: Not able to access any of the labs in SANDBOX getting error operat

kasun-silva — Wed, 13 Mar 2024 15:43:42 GMT

hi,

Attached error 1 comes from the main catalogue page in all the labs. tried different browsers and incognito mode as well. Then the second error come when you try to reload catalogue page.

Re: Not able to access any of the labs in SANDBOX getting error operat

bigevilbeard — Wed, 13 Mar 2024 16:06:39 GMT

You said in another thread you were able to access the main page, but could not reserve the CML lab? I did a quick test with Chome Version 122.0.6261.112 (Official Build) (arm64). I am logged in on the main developer page, click the sandbox which opens a new tab, then i selected a random sandbox, reserved and then ended that reservation. You should see this in the screen recording i made here, is your experience not like this?

(view in My Videos)

Re: Not able to access any of the labs in SANDBOX getting error operat

jokearns1 — Thu, 28 Mar 2024 09:03:34 GMT

Hi @kasun-silva
Just following up on on this thread to see if you can access the Sandbox portal now?
Much appreciation to @bigevilbeard for all the help you provide on this forum.

Joe

Re: Not able to access any of the labs in SANDBOX getting error operat

bigevilbeard — Thu, 28 Mar 2024 10:34:02 GMT

Thank you! Just trying to keep up with you @jokearns1 - hope you are well my friend!