sujet Discover voice applications in the collector and see data in SNTC portal, this is normal or possible ? dans Smart Net Total Care Portal and Collector Discussions

Discover voice applications in the collector and see data in SNTC portal, this is normal or possible ?

Ernesto Garcia — Tue, 26 Mar 2019 19:19:01 GMT

Inside the portal it shows data of voice applications of the family Cisco TelePresence Video Communication Server (VCS), there are more applications that can be added to the SNTC portal or only physical equipment can be added.

Re: Discover voice applications in the collector and see data in SNTC portal, this is normal or possible ?

Supriya Patel — Wed, 27 Mar 2019 00:41:27 GMT

Hi Ernesto,

Please check below SNTC PID checker for supported device list. There are two PIDs are supported for VCS family. As per list, there are some virtual Machines are part of the list as well.

www.cisco.com/c/dam/en/us/support/docs/services/sntc/SNTC-PID-Check-final.xlsx

Thanks,

Supriya

Re: Discover voice applications in the collector and see data in SNTC portal, this is normal or possible ?

tnewell — Thu, 28 Mar 2019 15:12:09 GMT

In general, CSPC doesn't collect data about applications running on servers or applications within any network devices. If you see application software reported in the, it's a anomaly and likely has to do with the way the MIB is structured for the hardware. The portal does however typically report operating system information, like the OS verison.

Re: Discover voice applications in the collector and see data in SNTC portal, this is normal or possible ?

Ernesto Garcia — Thu, 28 Mar 2019 21:20:05 GMT

Hello Tnewell, thanks for the answer. There is a bug associated with this behavior or there is not documented something similar or a document that can confirm that you should not see application information within the SNTC Portal