topic Re: Smart Net Total Care 3x in Smart Net Total Care Portal and Collector Discussions

Smart Net Total Care 3x

t.henry — Thu, 13 Jun 2019 20:29:47 GMT

I have been granted CBR Admin access to a client's Smart Net Total Care Account, however when I log in I only see the Smart Net Total Care 3x option in the upper left of the screen. This appears to be unavailable, and from what I can tell, there should be an option for Smart Net Total Care, but I do not see that option when logged into my account. My customer has this option and can see the inventory under this option.

Re: Smart Net Total Care 3x

jofrumki — Thu, 13 Jun 2019 21:05:38 GMT

Please attempt to login again, the system had not synced yet (typically 24 hours is needed).

Re: Smart Net Total Care 3x

t.henry — Thu, 13 Jun 2019 21:09:53 GMT

Thanks! It is working fine now.

Re: Smart Net Total Care 3x

jofrumki — Thu, 13 Jun 2019 21:10:50 GMT

Glad to hear it, thanks for confirming.

Re: Smart Net Total Care 3x

wenz3 — Tue, 24 Mar 2020 08:24:42 GMT

It happened the same issue, I re-login for many times and the same issue still there, please help on this?

Re: Smart Net Total Care 3x

Jarrett Pomeroy — Tue, 24 Mar 2020 13:44:31 GMT

Hey Kitty,
Can you check if you have the SNTC access role - you can try to hit the back button on the top left of the page to see if SNTC 4.x shows up.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvq13436
Thanks
Jarrett

Re: Smart Net Total Care 3x

wenz3 — Wed, 25 Mar 2020 08:32:44 GMT

Hi Jarrett,

Nice to see you!

This is customer's portal who need to import collection file. There is even no back option in their portal screen.

For my access, I only have SNTC and SNTC3X access, can't see SNTC4x. Please help,may I know if 3x will be recovered soon?

Re: Smart Net Total Care 3x

Jarrett Pomeroy — Wed, 25 Mar 2020 13:32:31 GMT

Hey Kitty,
I sent you a PM with some additional details. Thanks!
Jarrett