https://community.cisco.com/t5/smart-net-total-care-portal-and-collector-discussions/unable-to-access-sntc-portal/m-p/4977397#M18531 <P><SPAN>Hello Sir, Thank you for contacting Cisco and Global CX - Smart Services Support Team.<BR /></SPAN></P> <P><SPAN> To validate, may I have the following information to help you better: <BR /><BR />1. Company name: <BR />2. CR party ID:<BR />3. CSPC ID / Appliance ID ( you can find it on the top and right of your CSPC) <BR />4. Inventory and Segment: <BR />5. Affected CCOIDs: You can send me the information in a private message. <BR /><BR />Regards,</SPAN></P> Wed, 13 Dec 2023 19:11:12 GMT lingutie 2023-12-13T19:11:12Z https://community.cisco.com/t5/smart-net-total-care-portal-and-collector-discussions/unable-to-access-sntc-portal/m-p/4977391#M18530 <P>Its been over 24 hours since I received the email stating that I have access to the portal but I am still seeing the message "<SPAN>You do not currently have access to Smart Services Connection" when trying to log in</SPAN></P> Wed, 13 Dec 2023 18:45:06 GMT https://community.cisco.com/t5/smart-net-total-care-portal-and-collector-discussions/unable-to-access-sntc-portal/m-p/4977391#M18530 Jeffrey Cirisan 2023-12-13T18:45:06Z https://community.cisco.com/t5/smart-net-total-care-portal-and-collector-discussions/unable-to-access-sntc-portal/m-p/4977397#M18531 <P><SPAN>Hello Sir, Thank you for contacting Cisco and Global CX - Smart Services Support Team.<BR /></SPAN></P> <P><SPAN> To validate, may I have the following information to help you better: <BR /><BR />1. Company name: <BR />2. CR party ID:<BR />3. CSPC ID / Appliance ID ( you can find it on the top and right of your CSPC) <BR />4. Inventory and Segment: <BR />5. Affected CCOIDs: You can send me the information in a private message. <BR /><BR />Regards,</SPAN></P> Wed, 13 Dec 2023 19:11:12 GMT https://community.cisco.com/t5/smart-net-total-care-portal-and-collector-discussions/unable-to-access-sntc-portal/m-p/4977397#M18531 lingutie 2023-12-13T19:11:12Z