sujet Re: Missing serial numbers in downloaded inventory file SNCT 2.7 dans Smart Net Total Care Portal and Collector Discussions

Missing serial numbers in downloaded inventory file SNCT 2.7

Ernesto Garcia — Tue, 12 Mar 2019 14:29:58 GMT

When downloading the inventory file there are chassis, modules, fans, power sources that don´t

come your serial number, on some devices it shows some serial numbers of its components but others do not, which could be the cause

Re: Missing serial numbers in downloaded inventory file SNCT 2.7

jumin — Mon, 18 Sep 2017 21:25:51 GMT

Hey Ernesto,

Can you PM me the company and inventory names for the instance in question? Also can you provide some of the devices that this issue appears with?

Thanks,
Justin

Re: Missing serial numbers in downloaded inventory file SNCT 2.7

Ernesto Garcia — Tue, 19 Sep 2017 21:06:26 GMT

Hi, I send information.

***

Regards.

Text has been deleted to preserve network privacy. Please provide sensitive information via private message, and only at the request of our experts. Thank you!

Re: Missing serial numbers in downloaded inventory file SNCT 2.7

jumin — Tue, 19 Sep 2017 21:01:56 GMT

Hey Ernesto,

I have copied the data to do my troubleshooting. I recommend you to delete the proprietary information so it isn't in the community so customers can view the data. If other specific info is needed PM me by right clicking my name and selecting the message option.

I have looked into the transport file used for the upload and see that the serial numbers are in fact missing. Can you follow the below steps and send me screenshots.

'Settings' -> 'Manage Data Collection Profiles' -> Select the one used and take a screenshot of the Profile Details page (May take two screenshots)

'Settings' -> 'Manage Upload Profiles' (If upload profiile used)-> Selecdt the one used and take a screenshot of the page(may take two screenshots)

Thanks,
Justin

Re: Missing serial numbers in downloaded inventory file SNCT 2.7

jumin — Mon, 25 Sep 2017 14:20:57 GMT

Hey Ernesto,

Are you using SNMPv3 for these devices? It seems the CSPC is able to discover these appliances but the collection is failing. We have noticed error logs in the transport file indicating the SNMPv3 operation times out.

If so, please follow the below steps to increase the timeout value for the SNMPv3 settings on the CSPC GUI.

'Settings' -> 'Inventory Settings' -> 'Global Timeouts' tab -> Increase the timeout values for the SNMP version used -> Run the colletion process again and upload

Thanks,
Justin

Re: Missing serial numbers in downloaded inventory file SNCT 2.7

Cheri Fairbrother — Wed, 27 Sep 2017 19:13:34 GMT

Hi Ernesto,

Please let us know if increasing the timeout has worked, as suggested by Justin:

@jumin wrote:

Are you using SNMPv3 for these devices? It seems the CSPC is able to discover these appliances but the collection is failing. We have noticed error logs in the transport file indicating the SNMPv3 operation times out.

If so, please follow the below steps to increase the timeout value for the SNMPv3 settings on the CSPC GUI.

'Settings' -> 'Inventory Settings' -> 'Global Timeouts' tab -> Increase the timeout values for the SNMP version used -> Run the colletion process again and upload

If you need further assistance, please let us know.

Thanks!
Cheri

Re: Missing serial numbers in downloaded inventory file SNCT 2.7

Ernesto Garcia — Tue, 10 Oct 2017 23:04:32 GMT

Hi, I'm sorry for the delay, I increased the timeout values of SNMP v3 and the computers I discover without any problem, but the serial numbers do not appear in the portal

Re: Missing serial numbers in downloaded inventory file SNCT 2.7

jumin — Wed, 11 Oct 2017 13:29:26 GMT

Hey Ernesto,

No worries! Did you run a collection and upload process as well after changing the SNMPv3 credentials? Please do so if not and also follow the steps below to provide some screenshots so I can troubleshoot further.

'Settings' -> 'Manage Data Collection Profiles' -> Select the one used and take a screenshot of the Profile Details page (May take two screenshots)

'Settings' -> 'Manage Upload Profiles' (If upload profiile used)-> Selecdt the one used and take a screenshot of the page(may take two screenshots)

Thanks,
Justin

Re: Missing serial numbers in downloaded inventory file SNCT 2.7

Ernesto Garcia — Wed, 11 Oct 2017 17:08:33 GMT

Hi Justin.

after validating the SNMP v3 in the devices I perform a new discovery and a new collection of data, and within the portal still do not appear some numbers of series of some devices. I attach the images that you indicated to me

Re: Missing serial numbers in downloaded inventory file SNCT 2.7

jumin — Wed, 11 Oct 2017 22:32:28 GMT

Hey Ernesto,

Thanks for the screenshots! So we have confirmed that the collection process has been run as well. Were these devices newly deployed or replaced old devices? As I am seeing that some of the IPs you provided do have a SN in the transport file now but they are also associated to other devices on the portal.

Thanks,
Justin

Re: Missing serial numbers in downloaded inventory file SNCT 2.7

Ernesto Garcia — Thu, 12 Oct 2017 16:57:58 GMT

Hello Justin
I was reviewing in other post of the support community and I found the solution I put the image with the post that corrects this issue.

Re: Missing serial numbers in downloaded inventory file SNCT 2.7

jumin — Thu, 12 Oct 2017 18:19:15 GMT

Hey Ernesto,

The SNs are now appearing correctly on the portal? Did the change of settings fix the issue?

Thanks,
Justin

Re: Missing serial numbers in downloaded inventory file SNCT 2.7

Ernesto Garcia — Mon, 23 Oct 2017 15:31:50 GMT

Sorry for the delay, if the serial numbers already appear inside the portal. Thanks for the support