sujet Re: GUI User Account blocked due to malicious activity dans Smart Net Total Care Portal and Collector Discussions

GUI User Account blocked due to malicious activity

rodahersua — Thu, 26 Jul 2018 16:25:14 GMT

Hi Team!

I hope you can help me with this: I was trying to access via GUI to the admin user in a 2.7.4.2 CSPC, but I couldn´t since it shows an "Invalid credentials" message. I tried to reset the password with the recovery questions, and then the following message pop up: "Your user account has been temporarily blocked as we are detecting malicious activity. Please try later." Everyhting in CLI works fine.

Culd you please help me?

Regards,

Re: GUI User Account blocked due to malicious activity

Salvador Buendia — Thu, 26 Jul 2018 19:07:21 GMT

Hi again!

Finally I could reset the password via recovery questions. It was all matter of time, I tried 3 hours later and that works.

Thank you anyways!!

Re: GUI User Account blocked due to malicious activity

Cheri Fairbrother — Thu, 26 Jul 2018 23:54:41 GMT

Hi Salvador,

We're happy to hear you've regained access.

Cheers,
Cheri