topic Attendant Console Redirect Button in Voice Systems and Accessories - Small Business

Attendant Console Redirect Button

paullepper — Thu, 21 Mar 2019 11:17:24 GMT

We have a switchboard that is operated by three individuals using the attendent console application. Calls are routed using script and time of day. I'm looking to see if there is a way that if all operators were to leave for an emergency that a button can be depressed to indicate all AC users are busy/unavailable to reroute calls to an answering service.

Attendant Console Redirect Button

Patrick Born — Tue, 28 Jun 2011 21:10:57 GMT

Hi paullepper,

You didn't mention the model of phone, the mode it's being used in [SIP, SPCP, or SCCP], or the call control being used so I'll assume you're asking about a SPA5xx IP phone in SIP mode: You could potentially program an XML speed dial to perform the task you're looking for.

Regards,

Patrick

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Attendant Console Redirect Button

paullepper — Tue, 28 Jun 2011 21:18:11 GMT

Maybe I posted in the wrong thread here. But, we use model 7965G, dual side cars, SCCP. Under normal circumstances, setting up ACD agents with desktop attendance console would be the ideal solution.

Attendant Console Redirect Button

Patrick Born — Tue, 28 Jun 2011 21:50:11 GMT

Ah yes, please try a different forum. The folk here tend to know SIP and SPCP.

Good luck,

Patrick

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