Can't get to Cisco ASR 1002-X prompt or to ROMmon mode

shakib.osman81 — Wed, 22 Dec 2021 08:44:07 GMT

Hi,

I am trying to fix a problem with Cisco ASR 1002-X. The client is not giving me proper feedback and I had to find it by myself. When I turn on the Router it gives me some errors and messages, I tried to to go to ROMmon mode by pressing Ctrl + Break but it prompts me to Factory Reset and even the factory reset does not work saying it could not boot the image. I am using console cable to directly access the router. here is the text from putty

Current image running: Boot ROM0
Last reset cause: LocalSoft

SPI Flash 4KB Descriptor Area Checksum = 0x6f5a0db2
ASR1002-X platform with 4194304 Kbytes of main memory

PASSWORD RECOVERY FUNCTIONALITY IS DISABLED

........no valid BOOT image found
Final autoboot attempt from default boot device...
File size is 0x00000000
Located tracelogs.570
Image size 0 inode num 13, bks cnt 0 blk size 8*512

Boot image size = 0 (0x0) bytes
File size is 0x0000001e
Located throughput_monitor_params
Image size 30 inode num 14, bks cnt 1 blk size 8*512
#
Boot image size = 30 (0x1e) bytes

Unsigned package found, aborting package loading...

Failed to Free memory block at address 0x000000009f5da000
boot: cannot determine first file name on device "bootflash:/"
autoboot: boot failed, restarting...

Initializing Hardware ...

System integrity status: 00000610

THE MESSAGE FROM HERE IS REPEATED

-----------------------------------------------------------------------------------------------------------

Current image running: Boot ROM0
Last reset cause: LocalSoft

SPI Flash 4KB Descriptor Area Checksum = 0x6f5a0db2
ASR1002-X platform with 4194304 Kbytes of main memory

PASSWORD RECOVERY FUNCTIONALITY IS DISABLED

........

Initializing Hardware ...

System integrity status: 00000610

Error: nv_flash magic number 0xffffffff does not match 0xcafefeed

Correcting the primary nv_flash

Current image running: Boot ROM0
Last reset cause: PowerOn

SPI Flash 4KB Descriptor Area Checksum = 0x6f5a0db2
ASR1002-X platform with 4194304 Kbytes of main memory

PASSWORD RECOVERY FUNCTIONALITY IS DISABLED

........no valid BOOT image found
Final autoboot attempt from default boot device...
File size is 0x00000000
Located tracelogs.570
Image size 0 inode num 13, bks cnt 0 blk size 8*512

Boot image size = 0 (0x0) bytes
File size is 0x0000001e
Located throughput_monitor_params
Image size 30 inode num 14, bks cnt 1 blk size 8*512
#
Boot image size = 30 (0x1e) bytes

Unsigned package found, aborting package loading...

Failed to Free memory block at address 0x000000009f5da000
boot: cannot determine first file name on device "bootflash:/"
autoboot: boot failed, restarting...

Initializing Hardware ...

System integrity status: 00000610

-----------------------------------------------------------------------------------------------------------

I USE THE CTRL + BREAK HERE BUT IT GIVES ME ERROR TOO!

Initializing Hardware ...

System integrity status: 00000610

Current image running: Boot ROM0
Last reset cause: LocalSoft

SPI Flash 4KB Descriptor Area Checksum = 0x6f5a0db2
ASR1002-X platform with 4194304 Kbytes of main memory

PASSWORD RECOVERY FUNCTIONALITY IS DISABLED

PASSWORD RECOVERY IS DISABLED.
Do you want to reset the router to the factory default
configuration and proceed [y/n] ?y

Router rebooting with factory default configuration

THANKS IN ADVANCE FOR YOUR HELP

Re: Can't get to Cisco ASR 1002-X prompt or to ROMmon mode

Leo Laohoo — Wed, 22 Dec 2021 07:00:39 GMT

@shakib.osman81 wrote:

PASSWORD RECOVERY FUNCTIONALITY IS DISABLED

Contact Cisco TAC and get the router RMA-ed.

Re: Can't get to Cisco ASR 1002-X prompt or to ROMmon mode

shakib.osman81 — Sat, 25 Dec 2021 06:05:46 GMT

my supervisor told me we may not be able to replace it. I searched on google a lot and couldn't find any solution. I have years of experience in using simulations but am new to physical devices. even a clue to where I may be able to find a solution is greatly appreciated

Re: Can't get to Cisco ASR 1002-X prompt or to ROMmon mode

Leo Laohoo — Sat, 25 Dec 2021 06:58:55 GMT

Pop the lid.

Clean the Flash and DRAM.

Make sure they are secured in their cradle.

Re: Can't get to Cisco ASR 1002-X prompt or to ROMmon mode

umarshaik42940 — Wed, 27 Jul 2022 16:31:22 GMT

me to same problem what can i do

Re: Can't get to Cisco ASR 1002-X prompt or to ROMmon mode

umarshaik42940 — Wed, 27 Jul 2022 16:32:49 GMT

please HELP me

Re: Can't get to Cisco ASR 1002-X prompt or to ROMmon mode

Leo Laohoo — Wed, 27 Jul 2022 23:18:41 GMT

Create a new thread.

Post the entire boot-up process of the router.

NOTE: DO NOT post screenshots.

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Can't get to Cisco ASR 1002-X prompt or to ROMmon mode

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Re: Can't get to Cisco ASR 1002-X prompt or to ROMmon mode