Cisco WSA S300V - LDAP Error 49

mathieuuuu — Thu, 21 Oct 2021 13:51:07 GMT

Hi everyone,

We are using Cisco WSA S300V,

We encountered an error when we tested Authentication Realm Settings After succeed binding we got this error message :

Attempting to fetch LDAP group information...
Failure: Unable to fetch user DN information from server '*.*.*.*' Please check the Base DN, User Name Attribute and User Filter values.: Inquiry timed out: auth failed: ('application', 1, [49, '', ''])

The Weird thing is the account used in query credential is automatically locked out after test.

If we are unlocking the account querying ldap every 1s during the test authentication realm settings the test is completly succeeded but if dont do it we got this error message on top.

Any idea ?

thx,

Re: Cisco WSA S300V - LDAP Error 49

amojarra — Tue, 17 May 2022 23:40:31 GMT

Hi @mathieuuuu

[1] what is your current WSA's Version

[2] Are you trying to connect to ActiveDirectory

[3] kindly share the output of CLI > testauthconfig

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Cisco WSA S300V - LDAP Error 49

Re: Cisco WSA S300V - LDAP Error 49