topic feature key status marked as dormant in Web Security

feature key status marked as dormant

mulhollandm — Mon, 04 Nov 2013 17:05:00 GMT

folks

my s300v has stopped passing https traffic and the feature key is marked as dormant in the status column

there are 17 days left on my license per the time remaining column

would the 'dormant' status stops the appliance from processing traffic?

thanks to anyone replying

Vance Kwan — Wed, 06 Nov 2013 06:36:13 GMT

I believe the HTTPS proxy feature may be disabled. You may confirm this by going to Security Services > HTTPS Proxy. Make sure it is enabled.

-Vance

mulhollandm — Mon, 11 Nov 2013 08:31:28 GMT

vance

i resolved this issue once i was issued with a new temporary licence

i applied the licence to the vm but it made no difference so i tinkered

- i enabled the https proxy and generated a new certificate

- i enabled credential encryption

- i allowed traffic to pass if auth failed

still no joy so i disabled all these and it now works

i applied the same on the other vm, without a licence update, and it now works too

looks like it needed the http proxy enabled and then disabled to wake it from being dormant

thanks again for your help