topic HelloThanks for reaching out, in Web Security

WWW_AUTH_REQUIRED

blroberts2 — Thu, 10 Sep 2015 13:21:50 GMT

About once a week, all users receive WWW_AUTH_REQUIRED notifications and can't access sites on the internet. For URL: it appends http://ironportdevice to the front.

The issue is resolved for a while after rebooting all of the WSAs. Reported in both IE and Firefox. I've already changed the 'redirect hostname' to be the shortname (WSA7 as opposed to WSA7.company.com) and the issue persists.

HelloThanks for reaching out,

Atazazuddin Shaikh — Thu, 10 Sep 2015 14:21:31 GMT

Hello

Thanks for reaching out, normally this error indicates "WWW_AUTH_REQUIRED" clients in domain could not resolve the host name of the WSA, that used for authentication.

1. At the time of outage are their ANY users groups are working?

2. Do you have multiple AD domain for the user base?

3. At the time of outage client machines are able to resolve WSA re-direct host name?

Please let me know,

Thanks

Zack

Hello, thanks for responding.

blroberts2 — Thu, 10 Sep 2015 14:55:32 GMT

Hello, thanks for responding.

1 - All users going through that particular WSA receive the message or popup in FF & IE.

2 - We only have 1 AD domain

3 - Yes, they are still able to access the WSA host names from their machines when this happens. It starts working properly once the WSA is rebooted

Thanks again for your

Atazazuddin Shaikh — Thu, 10 Sep 2015 15:15:13 GMT

Thanks again for your response and update provided, Please open a TAC case so we can further troubleshoot this issue and provide resolution in timely manner,

Regards,

Zack