topic Re: URL Categorization Changing in Web Security

URL Categorization Changing

DamianRC — Tue, 19 Feb 2019 13:14:23 GMT

Hello,

We are seeing URLs categorization shifts. Why would this happen?

The Talo website - https://talosintelligence.com/ - lists the site as Non-governmental Organizations, but ever so often we lose access because the site gets re-categorized as a parked domain.

Ultimately the categorization normalizes and we regain access, but not before users complain. We would like to avoid putting in an exception.

Advanced thanks.

Re: URL Categorization Changing

Lokesh Kumar Lal — Tue, 19 Feb 2019 13:32:41 GMT

Log a Support case with Talos for any domain or URL that you believe has the incorrect reputation or categorization

https://talosintelligence.com/reputation_center/support#contact-form

Re: URL Categorization Changing

Ken Stieers — Tue, 19 Feb 2019 13:36:57 GMT

His point is that stuff that's categorized correctly is getting changed to "Parked", and that's causing problems...

The real answer is to open a TAC case about that...the reputation dispute will get them fixed but the actual recategorization needs someone on the inside asking Talos pointed questions.

Re: URL Categorization Changing

DamianRC — Tue, 19 Feb 2019 14:04:09 GMT

Thanks Ken.

I was hoping someone in the wild would know. I'll get a TAC case opened for this.

Regards

Re: URL Categorization Changing

Lokesh Kumar Lal — Tue, 19 Feb 2019 14:06:24 GMT

It needs to go to Talos team via TAC or Support URL shared for further investigation to get accurate reply

Re: URL Categorization Changing

Alexandra Giunta — Tue, 19 Feb 2019 14:07:24 GMT

Hi DamianRC

Your categorization engine may be failing to update and rolling back to factory settings. When the WBRS engines fails to update properly, it rolls back to factory and re-downloads all definitions. Get your TAC case open and we can look into why the engine is failing.

Alex