topic Ironport S170 in Web Security

Ironport S170

osama1975 — Fri, 11 Oct 2019 09:41:51 GMT

Hi
Ironport S170 server does not work due to problem with hard disk drives and I have other server S 170 which is working , my ask if I take a hard disk from that one is working then I install it in the faulty server , please if it possible let my know the steps to do that.

please help ASAP

regard

Re: Ironport S170

balaji.bandi — Fri, 11 Oct 2019 09:45:30 GMT

Technically it should work. if other one working why you like to move to fault one.

Best approach is, take the backup and resotre. and if the kit is faulty why not raise TAC case for RMA ?

Re: Ironport S170

osama1975 — Fri, 11 Oct 2019 11:47:37 GMT

when I install the hard disk in the server, I could not login and I have got errors , please see attached file

Re: Ironport S170

balaji.bandi — Fri, 11 Oct 2019 12:43:10 GMT

Sorry let me correct my statement, it is not good practice to open the kit and change the HDD.

I do not see the reason you can work on the one working ? if other one brokenRMA is good option

Re: Ironport S170

osama1975 — Fri, 11 Oct 2019 13:15:08 GMT

Thanks balaji.bandi

do you mean these errors happen when the RAM is broken

Re: Ironport S170

Ken Stieers — Fri, 11 Oct 2019 13:18:43 GMT

No he means you need to get your config off of the broken box and get it replaced under your support agreement.

RMA = return materials authorization.