topic Re: WSA not showing log subscriptions in Web Security

WSA not showing log subscriptions

kostasthedelegate — Fri, 27 Nov 2020 06:33:56 GMT

Hello

I have a WSA Model: S600v and Version: 12.0.1 – 334.

The problem is that the below log subscriptions do not show in GUI.

The relevant directories have been created and I have access through CLI.

Any ideas what might be wrong?

Regards,

Konstantinos

balaji.bandi — Fri, 27 Nov 2020 10:22:55 GMT

Is this show before Upgrade or Fresh installation, you can add Log Subscription if it was not there before.

kostasthedelegate — Fri, 27 Nov 2020 10:27:07 GMT

It is a fresh installation

The relevant directories have been created and I have access through CLI.

balaji.bandi — Fri, 27 Nov 2020 11:11:36 GMT

use GUI and add subscription and check.

kostasthedelegate — Mon, 30 Nov 2020 07:34:00 GMT

Hello

The subscriptions that are not showing are some of the defaults.

The subscriptions work as I can see. From the CLI the categories of the logs are showing but in the GUI-web there are not

I have tried deleting then and create them again. Only from CLI I can create them.

I have tried restarts but still the same.

I have not found any relevant bug

Regards

balaji.bandi — Mon, 30 Nov 2020 08:18:34 GMT

Can you post the screenshot for a better view?

kostasthedelegate — Mon, 30 Nov 2020 08:23:01 GMT

See this one

For example the cli shows 15. "fips_logs", but in the right part, in the GUI there isn't

balaji.bandi — Mon, 30 Nov 2020 10:27:45 GMT

click Add log Subscription you see Logtype pull down menu to add - is that works ?

kostasthedelegate — Mon, 30 Nov 2020 10:31:17 GMT

Unfortunately no

It does not show the mentioned categories at all.

balaji.bandi — Mon, 30 Nov 2020 10:53:32 GMT

we are running same Code - 12.0.1 – 334 (but appliance)- i do not see any issue.

worth opening a TAC case, since we have limited access to get in to root level access for the WSA command level to check what went wrong.