topic Cisco Virtual WSA - Failed to connect to a cloud service. in Web Security

Cisco Virtual WSA - Failed to connect to a cloud service.

laurathaqi — Mon, 01 Nov 2021 11:40:01 GMT

Dear community,

I am getting the following email alert for my vWSA:

The Critical message is:

ERRO[wsa][context.go:1521 context:(*contextImpl).Process] CE2402: Messaging failed - Failed to connect to a cloud service. Check network connectivity and retry. Internal phase: Messaging.

Last message occurred 61 times between Thu Oct 28 07:15:36 2021 and Thu Oct 28 08:14:57 2021.

Product: Cisco S100V Web Security Virtual Appliance

Model: S100V

Version: 12.5.1-043

Timestamp: 28 Oct 2021 08:15:09 +0200

Can someone please recommend any guides on how to solve this issue?

Thank you,

Laura

Re: Cisco Virtual WSA - Failed to connect to a cloud service.

balaji.bandi — Mon, 01 Nov 2021 17:26:18 GMT

check what interface you using to connect ? mgmt or Data ?

Re: Cisco Virtual WSA - Failed to connect to a cloud service.

laurathaqi — Tue, 02 Nov 2021 11:49:09 GMT

Hi @balaji.bandi

Thank you for your feedback.

The interface I am using is the data+management interface, as I only have one, and I am using it for both of the useCases.

Can you please share any knowledge in regards limitations of certain interfaces for this issue!?

Thank you,

Laura

Re: Cisco Virtual WSA - Failed to connect to a cloud service.

balaji.bandi — Tue, 02 Nov 2021 15:04:36 GMT

as i have mentioned other thread, for short period of time you may network break, so WSA not able to reach, Do you see the Logs still ? if not ignore it. if that is appearing again and again, go to CLI access try to telnet to that site make sure it success.