topic Re: CM/CUE integration issue in Other Collaboration Subjects

CM/CUE integration issue

mbell — Wed, 13 Mar 2019 22:41:40 GMT

I am trying to integrate a CUE AIM running 2.3.2 with a CallManager server running 4.2(3). The problem is, when I log into the CUE Web interface to run the intial configuration, I get the error message "JTAPI login Failed. Error while determining CCM version -1".

CUE 2.3.2 and CM 4.2(3) are supposed to be compatible and I know JTAPI is working because my CRA is able to use it.

Any thoughts would be appreciated.

Re: CM/CUE integration issue

mbell — Sun, 05 Nov 2006 07:34:45 GMT

Well, I figured it out. It appears that CUE is trying to access http:///CCMPluginsServer/CiscoJTAPIClient.exe on port 80. IIS in the CallManager is configured to "require SSL" in the CCMPluginsServer directory. After disabling that requirement in IIS, the CUE setup was able to continue.

Re: CM/CUE integration issue

canowlin — Thu, 07 Dec 2006 19:04:21 GMT

mbell,

I have the same issue can you tell me how I disable that ssl requirement?

thanks,

cnowlin

Re: CM/CUE integration issue

canowlin — Thu, 07 Dec 2006 19:24:31 GMT

mbell,

I have the same issue can you tell me how I disable that ssl requirement?

thanks,

cnowlin

Re: CM/CUE integration issue

mbell — Fri, 08 Dec 2006 06:21:02 GMT

Here are the steps:

-open Internet Services Manager

-expand "Default Web Site" on the publisher

-right click on "CCMPluginsServer" and choose "Properties"

-click on the "Directory Security" tab

-click on "Edit" in the "Secure Communications" area

-uncheck the box "Require secure channel (SSL)"

-click OK on both windows to save the changes