topic Re: Jabber Update Voicemail Credentials in Other Collaboration Subjects

Jabber Update Voicemail Credentials

Jes80 — Thu, 02 Mar 2023 00:03:45 GMT

Hello,

Jabber windows 14.1.4 keep getting this prompt for voicemail credential.

I check UC profile is good and AD LDAP sync is good. Anything else to check?

Thanks,

Re: Jabber Update Voicemail Credentials

b.winter — Thu, 02 Mar 2023 08:03:53 GMT

Hi,
you also have AD authentication active?
What's the setting in your service profile of the parameter "Credentials source for voicemail service"?

Re: Jabber Update Voicemail Credentials

Jonathan Schulenberg — Thu, 02 Mar 2023 10:55:03 GMT

Is the UC Profile set to reuse CUCM credentials for voicemail?

Also ensure that the CUC mailbox is LDAP-integrated, not standalone or AXL. Username must match and CUC must be setup for LDAP Auth, of course.

Re: Jabber Update Voicemail Credentials

Jes80 — Fri, 03 Mar 2023 23:57:40 GMT

AD auth is active , as I can populate users in UCM from AD and also Unity.

Here is for service profile VM:

Re: Jabber Update Voicemail Credentials

Jes80 — Fri, 03 Mar 2023 23:59:55 GMT

Is the UC Profile set to reuse CUCM credentials for voicemail? -- Yes see in post for screen capture

Also ensure that the CUC mailbox is LDAP-integrated, not standalone or AXL. Username must match and CUC must be setup for LDAP Auth, of course. -- CUC is LDAP integrated, username in CUC is matched because imported from LDAP. Auth in CUC is verified to AD

Anything else to check?

Re: Jabber Update Voicemail Credentials

Jonathan Schulenberg — Mon, 06 Mar 2023 15:33:34 GMT

That's odd. Is the user able to login to /ciscopca or /inbox on CUC with the same LDAP creds? In other words: is LDAP auth actually working on CUC? If yes, you're probably ready for a TAC case to review logs.

Re: Jabber Update Voicemail Credentials

Jes80 — Mon, 06 Mar 2023 23:54:07 GMT

Thanks Jon,

Rgds,