topic Re: Link for end call button in Other Collaboration Subjects

Link for end call button

Israe — Wed, 12 Jun 2024 19:13:40 GMT

Hi there

This is for a UCCE 12.5, we were trying to modify the "end call" button in finesse when the agents are in a call, were were trying to modify that button instead of finish a call to send it to a survey.

For what I understand you cannot modify that "end call" button as this is a call control gadget and is not customizable and you cannot modify it.

is there any CISCO link that says that?

The closest was this CISCO forum

https://community.cisco.com/t5/contact-center/how-to-hide-answer-end-call-button-on-finesse/td-p/3454193

I know I can create another buttons gadget and I know I can use Post Call survey.

we would like just to find that link where it says this end call button cannot be modified. Thank you.

Re: Link for end call button

b.winter — Thu, 13 Jun 2024 06:30:01 GMT

Why have you opened another post for a similar question, like in your other post?
https://community.cisco.com/t5/contact-center/modify-end-call-button-in-ucce/m-p/5128184#M129773

Why haven't you asked your additional question there?

Re: Link for end call button

Israe — Thu, 13 Jun 2024 16:34:14 GMT

it´s different issue, 1 was for asking for help to modify the button or looking for another solution, and the other one was asking for a link.