topic ACE 4710 reboot problem. in Application Networking

ACE 4710 reboot problem.

idc_network — Wed, 20 Apr 2011 13:00:36 GMT

The below is the display that I get on the screen when i boot the device.
There are two error's one is when the daughter card is found and device give us login access after which it reboot’s. The second is stated below (this is a screen copy of the error)

INIT: version 2.85 booting
/mnt/cf/TN-CONFIG on /TN-CONFIG type ext3 (rw,sync,loop=/dev/loop0)
/mnt/cf/TN-CERTKEY-STORAGE on /TN-CERTKEY-STORAGE type ext3 (rw,sync,loop=/dev/l
oop1)
/mnt/cf/TN-LOGFILE on /TN-LOGFILE type ext3 (rw,sync,loop=/dev/loop2)
/mnt/cf/TN-HOME on /TN-HOME type ext3 (rw,sync,loop=/dev/loop3)
/mnt/cf/TN-COREFILE on /TN-COREFILE type ext3 (r
w,sync,loop=/dev/loop4)
insmod: error inserting '/isan/bin/klm_octeon_device.klm': -1 No such device
error inserting /isan/bin/klm_octeon_device.klm
Daughter Card Not Found. Rebooting..
INIT: Sending all processes the TERM signal...
Sending all processes the KILL signal...
Syncing hardware clock to system time
Unmounting loopback filesystems:
Unmounting file systems:
Please stand by while rebooting the system...
Restarting system.

kernel=(hd0,1)/c4710ace-mz.A1_8_0a.bin ro root=LABEL=/ auto console=ttyS0,9600n
8 quiet bigphysarea=32768
[Linux-bzImage, setup=0x1400, size=0xac869f6]

Cisco ACE0710 series (Load Balancer)
Application control engine
Product ACE-4710-K9

Re: ACE 4710 reboot problem.

Surya ARBY — Thu, 21 Apr 2011 08:51:56 GMT

Is it a new device ? It seems that the octeon is dead on arrival or missing. Open a case to change de the device.

ACE 4710 reboot problem.

carmijo — Thu, 30 Jun 2011 18:05:16 GMT

Hi!!

I have the same problem, anyone know how to fix it?

kernel=(hd0,1)/c4710ace-mz.A1_8_0a.bin ro root=LABEL=/ auto console=ttyS0,9600n

8 quiet bigphysarea=32768

[Linux-bzImage, setup=0x1400, size=0xac869f6]

INIT: version 2.85 booting

/mnt/cf/TN-CONFIG on /TN-CONFIG type ext3 (rw,sync,loop=/dev/loop0)

/mnt/cf/TN-CERTKEY-STORAGE on /TN-CERTKEY-STORAGE type ext3 (rw,sync,loop=/dev/loop1)

/mnt/cf/TN-LOGFILE on /TN-LOGFILE type ext3 (rw,sync,loop=/dev/loop2) oop1)

/mnt/cf/TN-HOME on /TN-HOME type ext3 (rw,sync,loop=/dev/loop3)

/mnt/cf/TN-COREFILE on /TN-COREFILE type ext3 (r oop1)

w,sync,loop=/dev/loop4)

insmod: error inserting '/isan/bin/klm_octeon_device.klm': -1 No such device

error inserting /isan/bin/klm_octeon_device.klm

Daughter Card Not Found. Rebooting..

INIT: Sending all processes the TERM signal...

Sending all processes the KILL signal...

Syncing hardware clock to system time

Unmounting loopback filesystems:

Unmounting file systems:

Please stand by while rebooting the system...

Restarting system.

thanks

Cristóbal Armijo

ACE 4710 reboot problem.

craig bache — Thu, 30 Jun 2011 22:04:19 GMT

Hi Cristóbal

Are you able to share the version of software you are running as there is a bug:

CSCsm26663—The ACE appliance may fail to boot up and continuously reboot with the A1(7)

software image. When you attempt to boot the ACE appliance with the c4710ace-mzg.A1_7.bin

image, the following message may appear:

++++++++++++++++

insmod: error inserting '/isan/bin/klm_octeon_device.klm': -1 No such device

error inserting /isan/bin/klm_octeon_device.klm

Daughter Card Not Found. Rebooting..

INIT: Sending all processes the TERM signal...

++++++++++++++++

The display of this message is due to a recently discovered hardware incompatibility, which may

cause the ACE appliance to continuously reboot.

Workaround: Upgrade to the c4710ace-mzg.A1_7a.bin software image to resolve the rebooting

issue.

Regards Craig

ACE 4710 reboot problem.

carmijo — Thu, 30 Jun 2011 22:12:08 GMT

Hi Craig

This is the version that is loaded my Cisco ACE c4710ace-mz.A1_8_0a.bin, this version is superior to c4710ace-mzg.A1_7.bin,

regards

Cristóbal

ACE 4710 reboot problem.

craig bache — Thu, 30 Jun 2011 22:45:43 GMT

Hi Cristobal

Yes you are correct, as far as bug searches go nothing is coming up.. I would suggest a Cisco TAC case.

Regards Craig

ACE 4710 reboot problem.

Cesar Roque — Thu, 30 Jun 2011 23:11:21 GMT

Looks like the OS is trying to load the kernel module for the PCI card,

but can't communicate with it for some reason.

Most of the times this is related with a hardware issue on the PCI card.

ACE 4710 reboot problem.

carmijo — Fri, 01 Jul 2011 13:10:54 GMT

hi,

Thank you very much, I will open a TAC with Cisco

Cristóbal

ACE 4710 reboot problem.

Jorge Bejarano — Sat, 02 Jul 2011 01:47:12 GMT

In advance you can take a #show tech-support and check in it last reboot reason to make sure what was the reason