topic Failed installing performance license on ACE 4710 in Application Networking

Failed installing performance license on ACE 4710

Andrewkai — Thu, 06 Sep 2012 11:01:53 GMT

Hi,

I'm trying to install performance license on ACE 4710 appliance and it was failed. Below is the error message.

ACE/Admin# lic install disk0:ACE2012.lic

Installing license... failed: Can't install this license with the current count

****More info about ACE appliance***

ACE/Admin# sh license

ACE/Admin# sh license usage

License Ins Lic Status Expiry Date Comments

Count

--------------------------------------------------------------------------------

ACE-AP-C-UP1 No - Unused -

ACE-AP-C-UP2 No - Unused -

ACE-AP-C-UP3 No - Unused -

ACE-AP-01-LIC No - Unused -

ACE-AP-01-UP1 No - Unused -

ACE-AP-02-LIC No - Unused -

ACE-AP-02-UP1 No - Unused -

ACE-AP-04-LIC No - Unused -

ACE-AP-04-UP1 No - Unused -

ACE-AP-04-UP2 No - Unused -

ACE-AP-VIRT-5 No - Unused -

ACE-AP-500M-LIC No - Unused -

ACE-AP-VIRT-020 No - Unused -

ACE-AP-C-100-LIC No - Unused -

ACE-AP-C-500-LIC No - Unused -

ACE-AP-C-500-UP1 No - Unused -

ACE-AP-OPT-50-K9 No - Unused -

ACE-AP-C-1000-LIC No - Unused -

ACE-AP-C-2000-LIC No - Unused -

ACE-AP-OPT-LIC-K9 No - Unused -

ACE-AP-OPT-UP1-K9 No - Unused -

ACE-AP-SSL-05K-K9 No - Unused -

ACE-AP-SSL-07K-K9 No - Unused -

ACE-AP-SSL-100-K9 No - Unused -

ACE-AP-SSL-UP1-K9 No - Unused -

ACE-AP-SSLUP-5K-K9 No - Unused -

ACE-AP-VIRT-020-UP No - Unused -

--------------------------------------------------------------------------------

ACE/Admin#

ACE/Admin# sh license status

Licensed Feature Count

------------------------------------ -----

Compression Performance in Mbps 2000

Web Optimization Concurrent Conns. 105

SSL transactions per second 7500

Virtualized contexts 20

Module bandwidth in Gbps 1.0

Hope to here some help from you guys..

Thanks

Andrew

Failed installing performance license on ACE 4710

Cesar Roque — Thu, 06 Sep 2012 20:02:19 GMT

Hello Andrew,

What is the part number of the license you are trying to install?

The problem is that you probably need a step in between the license you have and the one you are trying to install

Failed installing performance license on ACE 4710

Andrewkai — Fri, 07 Sep 2012 03:15:12 GMT

Hi Cesar,

The part number is ACE-4710-K9. Please advise me what kind of step do I need to follow before installing this license.

Thanks.

Failed installing performance license on ACE 4710

Kanwaljeet Singh — Fri, 07 Sep 2012 03:30:43 GMT

Hi Andrew,

Please have a look at below , especially release notes section:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw52246

You will have to reboot the device and ensure that you don't use the same file you used last time when you faced the issue.

Get a license file issued again from cisco and try again.

Regards,

Kanwal

Failed installing performance license on ACE 4710

Cesar Roque — Fri, 07 Sep 2012 16:38:22 GMT

Hello Andrwe,

Do you have the part number of the license you want to install? or what is the counter you want to increase?

Failed installing performance license on ACE 4710

Andrewkai — Mon, 10 Sep 2012 02:53:31 GMT

Hi Kanwal,

I'd tried the step you given but it still doesn't work. I had tried to get a license from Cisco again. But Cisco said the key I had provided had been issued a license file and not possible to get new licnese file. Any idea?

Thanks,

Andrew

Failed installing performance license on ACE 4710

Andrewkai — Mon, 10 Sep 2012 03:14:04 GMT

Hi Cesar,

Below is the detail. Please let me know if you need more info. hope I provided the correct info which you are asking for.

Product

ACE-AP-04-UP1=

Description

1 Gbps to 4 Gbps Upgrade Performance licnese

Base P/N

ACE-4710-K9

Failed installing performance license on ACE 4710

Cesar Roque — Wed, 12 Sep 2012 20:19:51 GMT

Hi Andrew,

You need to install the default license first and then you can upgrade to the 4gb license

Failed installing performance license on ACE 4710

Andrewkai — Thu, 13 Sep 2012 03:16:28 GMT

Hi Cesar,

You're right. After installing base license, performance license upgrade was successfully done.

Thanks for your help!!

Cheer!

Andrew

Failed installing performance license on ACE 4710

Cesar Roque — Thu, 13 Sep 2012 22:13:46 GMT

Hi Andrew,

Great, nice to know that is fine now.

Failed installing performance license on ACE 4710

lteheux-pica — Mon, 24 Sep 2012 10:08:25 GMT

Hi Andrew,

I'm having a similair problem, however to me it's not clear what the "base" license is. Can you let me know how you got that one?

Thanks!

Failed installing performance license on ACE 4710

Andrewkai — Mon, 24 Sep 2012 17:08:26 GMT

Hi Leon,

If you type a command "sh license status", you would probably see "NO" license status for ACE-AP-01-LIC which mean you didn't install basic license yet.

If you lost your basic license package, you can always open a TAC case and request from them. You just need to provide the serial number of the appliance. Please check with your sale team to get a basic package if not.

Hope this help!

Sincerely,

Andrew

Failed installing performance license on ACE 4710

anthony.brewley — Tue, 30 Jul 2013 20:36:51 GMT

Hi Cesar

I just wanted to saya huge thanks for your explanation. This really helped me out.

regards

Anthony

Failed installing performance license on ACE 4710

Cesar Roque — Fri, 02 Aug 2013 19:22:27 GMT

Hi Anthony,

Thanks, nice to know it.

---------------------
Cesar R
ANS Team