ACE-4710 : Device Manager on Primary ACE cannot authenticate

yves.haemmerli — Mon, 05 Nov 2012 16:44:56 GMT

Hi,

In a cluster of redundant ACE-4710, version A5(1.2), the graphical Device Manager on the primary ACE cannot authenticate users. An error message is displayed :

The strange thing is that the standby ACE Device Manager work correctly. Moreover, both ACE are perfectly synchronized :

CH01AC03/P-115-A# sh ft group summary

FT Group : 14

Configured Status : in-service

Maintenance mode : MAINT_MODE_OFF

My State : FSM_FT_STATE_ACTIVE

My Config Priority : 200

My Net Priority : 200

My Preempt : Enabled

Peer State : FSM_FT_STATE_STANDBY_HOT

Peer Config Priority : 150

Peer Net Priority : 150

Peer Preempt : Enabled

Peer Id : 1

No. of Contexts : 1

Here is the details on the ACE and DM version :

CH01AC03/P-115-A# sh ver

Cisco Application Control Software (ACSW)

TAC support: http://www.cisco.com/tac

The copyrights to certain works contained herein are owned by

other third parties and are used and distributed under license.

Some parts of this software are covered under the GNU Public

License. A copy of the license is available at

http://www.gnu.org/licenses/gpl.html.

Software

loader: Version 0.95.1

system: Version A5(1.2) [build 3.0(0)A5(1.2) adbuild_19:38:58-2012/01/17_/auto/adbure_nightly4/renumber/rel_a5_1_2_throttle/REL_3_0_0_A5_1_2]

system image file: (hd0,1)/c4710ace-t1k9-mz.A5_1_2.bin

Device Manager version 5.1 (0) 20111215:1009

What coud be the problem ?

Thank you

Yves

ACE-4710 : Device Manager on Primary ACE cannot authenticate

Cesar Roque — Thu, 08 Nov 2012 00:44:15 GMT

Hello Yves,

Try with the command "dm reload" in the Admin Context

---------------------
Cesar R
ANS Team

ACE-4710 : Device Manager on Primary ACE cannot authenticate

yves.haemmerli — Mon, 12 Nov 2012 13:34:10 GMT

Thank you Cesar, it was exactly the right thing to do. It works now 🙂

Thanks again,

Yves

topic ACE-4710 : Device Manager on Primary ACE cannot authenticate in Application Networking

ACE-4710 : Device Manager on Primary ACE cannot authenticate

ACE-4710 : Device Manager on Primary ACE cannot authenticate

ACE-4710 : Device Manager on Primary ACE cannot authenticate