topic CM's GUI stops working in Application Networking

CM's GUI stops working

TCAM — Wed, 06 Jun 2012 16:21:48 GMT

Need some helps, please.

My CM is up and running for months, I have no problem to access CM via GUI but the GUI has stopped working today.

Checked that I can PING and SSH to CM with no problem.

Also checked that CMS is enabled, Services cms_httpd is running and show service port indicates that port 8443 is running. What else should I check?Have anyone seen and experienced this before? How to relosve this? I only have one CM in the network,(working on adding standby CM), anyhow, if I need to reload the CM in order to recover it, what are the impacts?

Thanks

Joe

CM's GUI stops working

Daniel Arrondo Ostiz — Thu, 07 Jun 2012 09:19:34 GMT

Hi Joe,

To troubleshoot this, you will have to look at the CMS errorlogs. These logs are quite hard to read so it's probably best to open a TAC service request.

As for the reload, reloading the CM should not cause any impact to the rest of the devices.

Regards

Daniel

CM's GUI stops working

TCAM — Fri, 08 Jun 2012 01:48:17 GMT

Thanks Daniel. Where can we find the CMS errorlogs? in what direcotry?

Regards,

Joe

CM's GUI stops working

Daniel Arrondo Ostiz — Fri, 08 Jun 2012 07:51:18 GMT

Hi Joe,

All the errorlogs for the different processes are in the "errorlog" directory. The CMS ones are named "cms_log.x"

Regards

Daniel

CM's GUI stops working

TCAM — Fri, 08 Jun 2012 16:37:53 GMT

Thank you very much Daniel!!!