topic Re: Finesse, my Agent state in color and big in Contact Center

Finesse, my Agent state in color and big

mfischer — Fri, 15 Mar 2019 01:27:07 GMT

Hi all,

we have UCCX10.6 and are migrating to finesse.

Agents complain that it is hard to see the own status.

My idea is to show the status of the logged in agent in a CUIC live data report, with a bold green bar for ready, with a bold red bar for not ready.

I managed to change colors and text in the Agent Team Summary Live Data Gadget.

If someone can give me a hint how to filter this report to show just the logged-in Agent that would be fine.

If there are other solutions for displaying the own status in a easy viewable way you could make my day.

I am from germany, so please excuse my english.

Best Reagrds

martin

david.macias — Fri, 31 Aug 2018 13:16:23 GMT

It might be easier to look at the call gadget and just modify the CSS to change the display of the state.

david

mfischer — Fri, 31 Aug 2018 13:49:33 GMT

Hi David,

thanks for your reply. That sounds cool.

It implies that the call control gadget is aware of the current status of the agent.

Any hints for where to find that css?

Regards

Martin