topic Have you tried monitoring on in Contact Center

Outbound dialer preview UCCX (state)

Mikhail Kalita — Thu, 14 Mar 2019 20:22:47 GMT

Good day!

Could you tell me how I can see a state of outbound dialer preview in UCCX? I want to get know which number was successful and which number couldn't call to client. Is there posibility of noticing for outbound dialer in UCCX in real-time state?

Have you tried monitoring on

rossporubski — Tue, 22 Apr 2014 14:18:33 GMT

Have you tried monitoring on the router when your dialer is making the calls?

In preview mode, isn't it the

lohjintiam — Wed, 23 Apr 2014 21:48:22 GMT

In preview mode, isn't it the responsibility of the agent to tag / wrap up the call?

Thanks!

-JT-