UCCX info display in MIVR logs

Shalid Kurunnan Chalil — Thu, 14 Mar 2019 20:03:57 GMT

Dear Experts,

could any one guide me for uccx scripting for writing the step by step information of the script execution in MIVR logs.

we are trying to write uccx script for displaying the each input provided by caller, and after execution of each step.

Regards,

Shalid K.C

Re: UCCX info display in MIVR logs

Anthony Holloway — Mon, 10 Feb 2014 07:09:45 GMT

In CCX Serviceability you go to Tools > Trace Configuration and then check the box in the debugging column for ENG.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/configuration/guide/UCCX_BK_UAF969F8_00_uccx-serviceability-admin-guide_chapter_011.html#UCCX_RF_TF543FF0_00

Anthony Holloway

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UCCX info display in MIVR logs

Shalid Kurunnan Chalil — Mon, 10 Feb 2014 19:00:31 GMT

Dear Anthony,

Thank you for the response.

we are having ipccx 7.1, where i want to make use of customization logs by using log4j.properties.

can you provide any doc or link that i can look in to it.

more over i have enabled the all DB related traces here but couldnt find any logs which gives me whether the DB write function was fail or successfull.

Regards,

Shalid K.C

UCCX info display in MIVR logs

Shalid Kurunnan Chalil — Tue, 11 Feb 2014 05:57:24 GMT

Dear All,

Enabled the below traces and couldnt find any logs which related to DB interaction. do we need to write explicit code for logging.

enable Debugging for LIB_DATABASE, DB_MGR, STEPS_DB, SS_DB.

UCCX version : 7.0

324830008: Feb 11 08:44:16.534 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:NumActive cnxs: 2

324830009: Feb 11 08:44:16.534 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:Connection request IN {

324830010: Feb 11 08:44:16.534 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:Connection request OUT } org.apache.commons.dbcp.PoolableConnection@717024

324830011: Feb 11 08:44:17.221 GMT+300 %MIVR-SS_DB-7-UNK: Task:526002954937 taskEnd

324830012: Feb 11 08:44:17.534 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:MaxActive cnxs: 200

324830013: Feb 11 08:44:17.534 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:NumActive cnxs: 2

324830014: Feb 11 08:44:17.534 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:Connection request IN {

324830015: Feb 11 08:44:17.534 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:Connection request OUT } org.apache.commons.dbcp.PoolableConnection@717024

324830016: Feb 11 08:44:17.628 GMT+300 %MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:Event queue time exceeded: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTED,isRemote=true,task=AppTask[id=0x7a783822ab,time=1392097422558,state=ABORTED,exception=com.cisco.contact.ContactInactiveException: Contact id: 37457, Channel id: 86, Contact is in Terminated/Connected state,active=false,aborting=com.cisco.contact.ContactInactiveException: Contact id: 37457, Channel id: 86, Contact is in Terminated/Connected state,app=App[name=Credit_Back,type=Cisco Script Application,id=0,desc=Credit_Back,enabled=true,max=240,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Wed May 08 10:22:08 GMT+03:00 2013,recordId=260,desc=Credit_Back,name=Credit_Back,type=Cisco Script Application,id=0,enabled=true,sessions=240,script=SCRIPT[PointReward\CreditBack.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1392097422558,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=Mon Jun 24 14:23:26 GMT+03:00 2013,recordId=332,desc=Cisco JTAPI Trigger,name=18040,type=Cisco JTAPI Trigger,appName=Credit_Back,enabled=true,sessions=200,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=0,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=1], GroupInfo[class=com.cisco.dialog.DialogChannel,id=2]],dn=18040,cmDeviceName=Acellprepost,cmDeviceInvalid=false,cmDescription=Credit_Back,cmDevicePoolUUID={4E408A6C-C55F-48D8-A948-52BB961099C7},cmDevicePoolName=DP_Acenter,cmCallingSearchSpaceUUID={3720FD6A-A203-427E-932F-A51B13F9B9D1},cmCallingSearchSpaceName=CSS_International,cmLocationUUID={D96E47C7-FADD-4C6A-90E2-452B744ECEB4},cmLocationName=LC_Acenter,cmPartitionUUID={BC309EB3-778D-4090-B333-CDA047944CC6},cmPartitionName=PT_Internal,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=37457,implId=9259315/4,state=STATE_ABANDONED_IDX,inbound=true,App name=Credit_Back,task=526002954923,session=580002656962,seq num=0,cn=18040,dn=18040,cgn=9647701730037,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=18040,route=RP[num=18040],TP=19012]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@4adc90,default=null],isRemote=true,contactImplId=9259315/4,lastContactImplId=9259315/4,session=Session[id=002-0x870ada32c2,parent=null,active=false,state=SESSION_DISPOSED,time=1392097422542],lastSession=Session[id=002-0x870ada32c2,parent=null,active=false,state=SESSION_DISPOSED,time=1392097422542],contactSeqNum=0,lastContactSeqNum=0] on JTAPICallContact[id=37457,implId=9259315/4,state=STATE_ABANDONED_IDX,inbound=true,App name=Credit_Back,task=526002954923,session=580002656962,seq num=0,cn=18040,dn=18040,cgn=9647701730037,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=18040,route=RP[num=18040],TP=19012] at Tue Feb 11 08:44:12 GMT+03:00 2014,Queue Time=5001

324830017: Feb 11 08:44:17.753 GMT+300 %MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:Event queue time exceeded: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTED,isRemote=true,task=AppTask[id=0x7a783822b1,time=1392097426996,state=ABORTED,exception=com.cisco.contact.ContactInactiveException: Contact id: 37463, Channel id: 92, Contact is in Terminated/Connected state,active=false,aborting=com.cisco.contact.ContactInactiveException: Contact id: 37463, Channel id: 92, Contact is in Terminated/Connected state,app=App[name=Credit_Back,type=Cisco Script Application,id=0,desc=Credit_Back,enabled=true,max=240,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Wed May 08 10:22:08 GMT+03:00 2013,recordId=260,desc=Credit_Back,name=Credit_Back,type=Cisco Script Application,id=0,enabled=true,sessions=240,script=SCRIPT[PointReward\CreditBack.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1392097426996,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=Mon Jun 24 14:23:26 GMT+03:00 2013,recordId=332,desc=Cisco JTAPI Trigger,name=18040,type=Cisco JTAPI Trigger,appName=Credit_Back,enabled=true,sessions=200,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=0,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=1], GroupInfo[class=com.cisco.dialog.DialogChannel,id=2]],dn=18040,cmDeviceName=Aprepost,cmDeviceInvalid=false,cmDescription=Credit_Back,cmDevicePoolUUID={4E408A6C-C55F-48D8-A948-52BB961099C7},cmDevicePoolName=DP_Acenter,cmCallingSearchSpaceUUID={3720FD6A-A203-427E-932F-A51B13F9B9D1},cmCallingSearchSpaceName=CSS_International,cmLocationUUID={D96E47C7-FADD-4C6A-90E2-452B744ECEB4},cmLocationName=LC_Acenter,cmPartitionUUID={BC309EB3-778D-4090-B333-CDA047944CC6},cmPartitionName=PT_Internal,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=37463,implId=1786897/3,state=STATE_ABANDONED_IDX,inbound=true,App name=Credit_Back,task=526002954929,session=580002656968,seq num=0,cn=18040,dn=18040,cgn=9647717137175,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=18040,route=RP[num=18040],TP=18996]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@d67737,default=null],isRemote=true,contactImplId=1786897/3,lastContactImplId=1786897/3,session=Session[id=002-0x870ada32c8,parent=null,active=false,state=SESSION_DISPOSED,time=1392097426980],lastSession=Session[id=002-0x870ada32c8,parent=null,active=false,state=SESSION_DISPOSED,time=1392097426980],contactSeqNum=0,lastContactSeqNum=0] on JTAPICallContact[id=37463,implId=1786897/3,state=STATE_ABANDONED_IDX,inbound=true,App name=Credit_Back,task=526002954929,session=580002656968,seq num=0,cn=18040,dn=18040,cgn=9647717137175,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=18040,route=RP[num=18040],TP=18996] at Tue Feb 11 08:44:12 GMT+03:00 2014,Queue Time=5001

324830018: Feb 11 08:44:17.862 GMT+300 %MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:Event queue time exceeded: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTED,isRemote=true,task=AppTask[id=0x7a783822a7,time=1392097420932,state=ABORTED,exception=com.cisco.app.impl.ContactInactiveException: Contact id: 37453, Contact terminated remotely,active=false,aborting=com.cisco.app.impl.ContactInactiveException: Contact id: 37453, Contact terminated remotely,app=App[name=Credit_Back,type=Cisco Script Application,id=0,desc=Credit_Back,enabled=true,max=240,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Wed May 08 10:22:08 GMT+03:00 2013,recordId=260,desc=Credit_Back,name=Credit_Back,type=Cisco Script Application,id=0,enabled=true,sessions=240,script=SCRIPT[PointReward\CreditBack.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1392097420932,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=Mon Jun 24 14:23:26 GMT+03:00 2013,recordId=332,desc=Cisco JTAPI Trigger,name=18040,type=Cisco JTAPI Trigger,appName=Credit_Back,enabled=true,sessions=200,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=0,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=1], GroupInfo[class=com.cisco.dialog.DialogChannel,id=2]],dn=18040,cmDeviceName=Alprepost,cmDeviceInvalid=false,cmDescription=Credit_Back,cmDevicePoolUUID={4E408A6C-C55F-48D8-A948-52BB961099C7},cmDevicePoolName=DP_Acenter,cmCallingSearchSpaceUUID={3720FD6A-A203-427E-932F-A51B13F9B9D1},cmCallingSearchSpaceName=CSS_International,cmLocationUUID={D96E47C7-FADD-4C6A-90E2-452B744ECEB4},cmLocationName=LC_Acenter,cmPartitionUUID={BC309EB3-778D-4090-B333-CDA047944CC6},cmPartitionName=PT_Internal,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=37453,implId=9259312/4,state=STATE_ABANDONED_IDX,inbound=true,App name=Credit_Back,task=526002954919,session=580002656958,seq num=0,cn=18040,dn=18040,cgn=9647712131796,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=18040,route=RP[num=18040],TP=19006]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@2cd908,default=null],isRemote=true,contactImplId=9259312/4,lastContactImplId=9259312/4,session=Session[id=002-0x870ada32be,parent=null,active=false,state=SESSION_DISPOSED,time=1392097420917],lastSession=Session[id=002-0x870ada32be,parent=null,active=false,state=SESSION_DISPOSED,time=1392097420917],contactSeqNum=0,lastContactSeqNum=0] on JTAPICallContact[id=37453,implId=9259312/4,state=STATE_ABANDONED_IDX,inbound=true,App name=Credit_Back,task=526002954919,session=580002656958,seq num=0,cn=18040,dn=18040,cgn=9647712131796,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=18040,route=RP[num=18040],TP=19006] at Tue Feb 11 08:44:12 GMT+03:00 2014,Queue Time=5001

324830019: Feb 11 08:44:18.034 GMT+300 %MIVR-SS_DB-7-UNK: Task:526002954942 taskAbort

324830020: Feb 11 08:44:18.284 GMT+300 %MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:Event queue time exceeded: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTED,isRemote=true,task=AppTask[id=0x7a783822b2,time=1392097426996,state=ABORTED,exception=com.cisco.contact.ContactInactiveException: Contact id: 37464, Channel id: 95, Contact is in Terminated/Connected state,active=false,aborting=com.cisco.contact.ContactInactiveException: Contact id: 37464, Channel id: 95, Contact is in Terminated/Connected state,app=App[name=Credit_Back,type=Cisco Script Application,id=0,desc=Credit_Back,enabled=true,max=240,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Wed May 08 10:22:08 GMT+03:00 2013,recordId=260,desc=Credit_Back,name=Credit_Back,type=Cisco Script Application,id=0,enabled=true,sessions=240,script=SCRIPT[PointReward\CreditBack.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1392097426996,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=Mon Jun 24 14:23:26 GMT+03:00 2013,recordId=332,desc=Cisco JTAPI Trigger,name=18040,type=Cisco JTAPI Trigger,appName=Credit_Back,enabled=true,sessions=200,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=0,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=1], GroupInfo[class=com.cisco.dialog.DialogChannel,id=2]],dn=18040,cmDeviceName=Allprepost,cmDeviceInvalid=false,cmDescription=Credit_Back,cmDevicePoolUUID={4E408A6C-C55F-48D8-A948-52BB961099C7},cmDevicePoolName=DP_Acenter,cmCallingSearchSpaceUUID={3720FD6A-A203-427E-932F-A51B13F9B9D1},cmCallingSearchSpaceName=CSS_International,cmLocationUUID={D96E47C7-FADD-4C6A-90E2-452B744ECEB4},cmLocationName=LC_Acenter,cmPartitionUUID={BC309EB3-778D-4090-B333-CDA047944CC6},cmPartitionName=PT_Internal,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=37464,implId=9259322/4,state=STATE_ABANDONED_IDX,inbound=true,App name=Credit_Back,task=526002954930,session=580002656969,seq num=0,cn=18040,dn=18040,cgn=9647713532305,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=18040,route=RP[num=18040],TP=19001]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@bab5b6,default=null],isRemote=true,contactImplId=9259322/4,lastContactImplId=9259322/4,session=Session[id=002-0x870ada32c9,parent=null,active=false,state=SESSION_DISPOSED,time=1392097426980],lastSession=Session[id=002-0x870ada32c9,parent=null,active=false,state=SESSION_DISPOSED,time=1392097426980],contactSeqNum=0,lastContactSeqNum=0] on JTAPICallContact[id=37464,implId=9259322/4,state=STATE_ABANDONED_IDX,inbound=true,App name=Credit_Back,task=526002954930,session=580002656969,seq num=0,cn=18040,dn=18040,cgn=9647713532305,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=18040,route=RP[num=18040],TP=19001] at Tue Feb 11 08:44:13 GMT+03:00 2014,Queue Time=5001

324830021: Feb 11 08:44:18.347 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:MaxActive cnxs: 200

324830022: Feb 11 08:44:18.347 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:NumActive cnxs: 3

324830023: Feb 11 08:44:18.347 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:Connection request IN {

324830024: Feb 11 08:44:18.347 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:Connection request OUT } org.apache.commons.dbcp.PoolableConnection@b2cc60

324830025: Feb 11 08:44:18.378 GMT+300 %MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:Event queue time exceeded: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTED,isRemote=true,task=AppTask[id=0x7a783822e5,time=1392097452986,state=ABORTED,exception=com.cisco.contact.ContactInactiveException: Contact id: 37505, Channel id: 139, Contact is in Terminated/Connected state,active=false,aborting=com.cisco.contact.ContactInactiveException: Contact id: 37505, Channel id: 139, Contact is in Terminated/Connected state,app=App[name=Credit_Back,type=Cisco Script Application,id=0,desc=Credit_Back,enabled=true,max=240,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Wed May 08 10:22:08 GMT+03:00 2013,recordId=260,desc=Credit_Back,name=Credit_Back,type=Cisco Script Application,id=0,enabled=true,sessions=240,script=SCRIPT[PointReward\CreditBack.aef],defaultScript=,vars=[],defaultVars=null]]],trigger=ContactApplicationTrigger[time=1392097452986,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=Mon Jun 24 14:23:26 GMT+03:00 2013,recordId=332,desc=Cisco JTAPI Trigger,name=18040,type=Cisco JTAPI Trigger,appName=Credit_Back,enabled=true,sessions=200,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=0,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=1], GroupInfo[class=com.cisco.dialog.DialogChannel,id=2]],dn=18040,cmDeviceName=Alprepost,cmDeviceInvalid=false,cmDescription=Credit_Back,cmDevicePoolUUID={4E408A6C-C55F-48D8-A948-52BB961099C7},cmDevicePoolName=DP_Acenter,cmCallingSearchSpaceUUID={3720FD6A-A203-427E-932F-A51B13F9B9D1},cmCallingSearchSpaceName=CSS_International,cmLocationUUID={D96E47C7-FADD-4C6A-90E2-452B744ECEB4},cmLocationName=LC_Acenter,cmPartitionUUID={BC309EB3-778D-4090-B333-CDA047944CC6},cmPartitionName=PT_Internal,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=37505,implId=9259350/4,state=STATE_ABANDONED_IDX,inbound=true,App name=Credit_Back,task=526002954981,session=580002657010,seq num=0,cn=18040,dn=18040,cgn=9647701874535,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=18040,route=RP[num=18040],TP=18808]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@13e43ae,default=null],isRemote=true,contactImplId=9259350/4,lastContactImplId=9259350/4,session=Session[id=002-0x870ada32f2,parent=null,active=false,state=SESSION_DISPOSED,time=1392097452970],lastSession=Session[id=002-0x870ada32f2,parent=null,active=false,state=SESSION_DISPOSED,time=1392097452970],contactSeqNum=0,lastContactSeqNum=0] on JTAPICallContact[id=37505,implId=9259350/4,state=STATE_ABANDONED_IDX,inbound=true,App name=Credit_Back,task=526002954981,session=580002657010,seq num=0,cn=18040,dn=18040,cgn=9647701874535,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=18040,route=RP[num=18040],TP=18808] at Tue Feb 11 08:44:13 GMT+03:00 2014,Queue Time=5001

324830026: Feb 11 08:44:18.378 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:MaxActive cnxs: 200

324830027: Feb 11 08:44:18.378 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:NumActive cnxs: 4

324830028: Feb 11 08:44:18.378 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:Connection request IN {

324830029: Feb 11 08:44:18.378 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:Connection request OUT } org.apache.commons.dbcp.PoolableConnection@18a1852

324830030: Feb 11 08:44:18.440 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:MaxActive cnxs: 200

324830031: Feb 11 08:44:18.440 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:NumActive cnxs: 4

324830032: Feb 11 08:44:18.440 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:Connection request IN {

324830033: Feb 11 08:44:18.440 GMT+300 %MIVR-SS_DB-7-UNK:EDBS_DS:Connection request OUT } org.apache.commons.dbcp.PoolableConnection@18a1852

we have done the debugging at script level (Reactive script ) but all our testing the transactions are successfull. when realtime customer calls, it is getting going DB write fail node and play the predefined prompt.

unable to proove that same to the customer.

Request your expert advise on the same.

Regards.

Shalid K.C

UCCX info display in MIVR logs

Gergely Szabo — Tue, 11 Feb 2014 09:43:24 GMT

Hi,

can you enable LIB_JDBC as well?

Also, can you tell us more about the differences between the testing system and the production environment? Does the problem appear all the time?

topic UCCX info display in MIVR logs in Contact Center

UCCX info display in MIVR logs

Re: UCCX info display in MIVR logs

UCCX info display in MIVR logs

UCCX info display in MIVR logs

UCCX info display in MIVR logs