topic Hi, this must be fairly new, in Contact Center

UCCE Minimum Agent Seats - New System

eric.butcher — Thu, 14 Mar 2019 22:36:38 GMT

I notice PCCE has a minimum agent seat count of 25, but what about UCCE?

I'm told there is no specific number outlined in the Ordering Guide, but will CCW allow my Cisco partner to order UCCE and CVP with 0-2 premium agent seats if I want to order and turn-up the full solution, but initial with only self-service IVR capabilities? (And of course, the infrastructure in place to simply develop and test the rest of the functionality ahead of making the agent seat purchase for full production?)

Seems everyone on my Partner and Cisco teams are on PTO right now...

Hi, I am not aware of any

Gergely Szabo — Tue, 05 Jan 2016 08:02:03 GMT

Hi, I am not aware of any "low" limit - I have built at least two full UCCE prod systems for 5 premium agents each.

I'm being told now by Cisco

eric.butcher — Wed, 06 Jan 2016 15:01:12 GMT

I'm being told now by Cisco that the minimum order for a new system on UCCE is now the same as PCCE (whether it was in the past or not) and you must now order a minimum of 25 seats for UCCE.

Hi, this must be fairly new,

Gergely Szabo — Wed, 06 Jan 2016 15:26:57 GMT

Hi, this must be fairly new, I am reading the Ordering Guide (released on the 18th of November) and I can't see the limit in there. Or I might not be looking at the right document. Thanks for coming back and posting this info, anyway.

Correct, it is not in the

eric.butcher — Wed, 06 Jan 2016 15:30:57 GMT

Correct, it is not in the ordering guide, but apparently CCW doesn't allow ordering 5 seats with a new system... or the order won't actually go through without at least 25 now. That's the feedback I'm receiving.