Contact CenterのトピックHi, My query is with regards

Internet Proxy in CVP

AshG — Fri, 15 Mar 2019 13:18:27 GMT

Is it possible to add Internet proxy in CVP or Call Studio app so that app can query the resource over internet?

Chintan Gajjar — Tue, 03 May 2016 14:08:47 GMT

ideally yes, you can do that.

we generally do that when installing latest windows update.

AshG — Tue, 03 May 2016 14:22:32 GMT

Hi, My query is with regards to adding Proxy so that Call Studio App can access resources over internet - e.g WSDL request.

Chintan Gajjar — Tue, 03 May 2016 14:26:06 GMT

yes you can do that.

AshG — Tue, 03 May 2016 14:38:10 GMT

can you please explain where do you add internet Proxy details for Call Studio app to access ?

Chintan Gajjar — Tue, 03 May 2016 14:54:48 GMT

honestly i don't have any proxy environment to show you the configuration.

but you can enable global proxy on you CVP server for that:

go to internet options --> Connections --> Lan Settings --> and enter proxy details.

above should enable access for global resource to CVP.

and also if you are using built in web service element, the there is a setting for proxy too. you can enter proxy detail and test if its working.