topic Re: Cisco 9200 will not recognize USB device bricked in Cisco Software Discussions

Cisco 9200 will not recognize USB device bricked

B2k380 — Tue, 28 Feb 2023 20:45:47 GMT

I recently made a big boo-boo, while attempting to upgrade iOS on Cisco 9200-24 I added the new ios on the device 2 times, when i attempted to run the device did not have enough memory to run so it errored out, I thought I would just remove the files but did it with the delete command and now when the switch boots, it boots into switch:

USB 0 and 1 are not recognized and there is no ios to load so the device is a paperweight, any idea how to get into at least rommon to load a copy of the ios, boot and repair this? Any help would be greatly appreciated.

Re: Cisco 9200 will not recognize USB device bricked

balaji.bandi — Tue, 28 Feb 2023 21:01:09 GMT

You need to provide console Logs what method you tried and what is the error ?

you can recover the device through

different methods.

1. USB ( make sure you use lower size USB like 8GB and 16GB to try) - make sure you formatted as expected

2. you can use Xterm

3. you can use TFTP

try below discussion for solution :

https://community.cisco.com/t5/switching/catalyst-9200-ios-install/td-p/3926015

Re: Cisco 9200 will not recognize USB device bricked

B2k380 — Tue, 28 Feb 2023 21:13:25 GMT

Hello Balaji,

I dont see any logs on this device, when I type sh log, this is the output I get

switch: log
Error: command 'log' not found. Use 'help' to list commands.
switch: sh log
Error: command 'sh' not found. Use 'help' to list commands.
switch:

Re: Cisco 9200 will not recognize USB device bricked

B2k380 — Sat, 04 Mar 2023 16:39:15 GMT

switch:
set
ABNORMAL_RESET_COUNT=1
AUTO_SWITCH_CONSOLE_DISABLE=0
BAUD=9600
BSI=0
DC_COPY=yes
MAC_ADDR=
MANUAL_BOOT=no
MCP_STARTUP_TRACEFLAGS=00000000:00000000
MODEL_NUM=C9200-24P
MOTHERBOARD_SERIAL_NUM=
RANDOM_NUM=
RET_2_RCALTS=
ROMMON_BOARDID=0x322
SWITCH_NUMBER=1
SYSTEM_SERIAL_NUM=
TEMPLATE=advanced
ip_addres=
switch:
switch:
switch: ?
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
arp Dump or Clear ARP Table
boot Load and boot an executable image
cat Display text content from a file
copy Copy a file
dir List filesystems or a directory on a filesystem path
help List command information
history Show command history
idprom Show idprom data
ping Ping use ICMP protocol to get an ICMP ECHO_RESPONSE from host
ping6 Ping use ICMP protocol to get an ICMP ECHO_RESPONSE from host
reset Reset entire system
set Set an environment variable value
unset Unsets an environment variable
version Show sboot version and runtime info
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

switch:
switch:
switch: dir
usage: dir <path-to-directory>
supported filesystem(s):
flash: ro flash
usbflash0: rw front-panel USB 0
usbflash1: rw front-panel USB 1
switch:

Re: Cisco 9200 will not recognize USB device bricked

B2k380 — Tue, 28 Feb 2023 21:20:25 GMT

I currently have USB plugged into USB0, this is the output...

switch: dir usbflash0:
media drive "usbflash0:" not present.
Error[22]: Failed to open directory!
switch:

Re: Cisco 9200 will not recognize USB device bricked

B2k380 — Sat, 04 Mar 2023 16:38:13 GMT

This is what I get from the commands:

switch: dir
usage: dir <path-to-directory>
supported filesystem(s):
flash: ro flash
usbflash0: rw front-panel USB 0
usbflash1: rw front-panel USB 1

switch: dir flash:

Attributes Size Name
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
-rw-r--r-- 3301 boothelper.log
-rw-r--r-- 2097152 nvram_config
drwxr-xr-x 4096 .installer
-rw-r--r-- 333 bootloader_evt_handle.log
drwxr-xr-x 4096 core
drwxrwxrwx 4096 .prst_sync
drwxr-xr-x 4096 .rollback_timer
drwxr-xr-x 4096 tech_support
drwxr-xr-x 4096 dc_profile_dir
-rw------- 0 dope_hist
-rw-r--r-- 134458 memleak.tcl
lrwxrwxrwx 13 NVRAM -> /flash1/NVRAM
drwxr-xr-x 4096 .dbpersist
-rw-r--r-- 864 rdope_out.txt
drwxr-xr-x 4096 license_evlog
drwxr-xr-x 4096 onep
-rw-r--r-- 89 rdope.log
-rw-r--r-- 35 pnp-tech-time
-rw-r--r-- 5242880 ssd
-rw-r--r-- 2097152 nvram_config_bkup
-rw-r--r-- 72893 pnp-tech-discovery-summary
drwxrwxrwx 4096 gs_script
-rw-r--r-- 2131 boothelper.log.old
-rw-r--r-- 4920 packages.conf
drwxr-xr-x 4096 ss_disc
-rw-rw-rw- 301188116 cat9k_lite-rpbase.16.11.01.SPA.pkg
-rw-rw-rw- 35112025 cat9k_lite-rpboot.16.11.01.SPA.pkg
-rw-rw-rw- 4326420 cat9k_lite-srdriver.16.11.01.SPA.pkg
-rw-rw-rw- 8328208 cat9k_lite-webui.16.11.01.SPA.pkg
drwxr-xr-x 4096 sys_report
drwxr-xr-x 4096 .USWAP
drwxr-xr-x 4096 .CRFT
drwxr-xr-x 4096 Tbot
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

switch:

switch: set
ABNORMAL_RESET_COUNT=1
AUTO_SWITCH_CONSOLE_DISABLE=0
BAUD=9600
BSI=0
DC_COPY=yes
MAC_ADDR=5C:5A:C7:59:D4:80
MANUAL_BOOT=no
MCP_STARTUP_TRACEFLAGS=00000000:00000000
MODEL_NUM=C9200-24P
MOTHERBOARD_SERIAL_NUM=XXXXXXXXXXX
RANDOM_NUM=XXXXXXXXX
RET_2_RCALTS=XXXXXXXXXX
ROMMON_BOARDID=0x322
SWITCH_NUMBER=1
SYSTEM_SERIAL_NUM=XXXXXXXXXXX
TEMPLATE=advanced
ip_addres=
switch:

Re: Cisco 9200 will not recognize USB device bricked

B2k380 — Tue, 28 Feb 2023 22:14:55 GMT

Not sure why but I have replied to this thread 3 times and they are all disappearing, looks like I need a lot of help here.

Re: Cisco 9200 will not recognize USB device bricked

Kasun Bandara — Wed, 01 Mar 2023 02:03:56 GMT

Hi, check this thread. it gives steps how to prepare USB for cisco devices.

https://community.cisco.com/t5/switching/usb-not-recognized-in-3850/td-p/3096320

Re: Cisco 9200 will not recognize USB device bricked

Leo Laohoo — Wed, 01 Mar 2023 03:15:42 GMT

Console into the switch and reboot. I want to see what the switch is doing.

Re: Cisco 9200 will not recognize USB device bricked

B2k380 — Sat, 04 Mar 2023 16:36:02 GMT

Sorry I have been traveling all week, I will post all info shortly, thank you for your assistance.

Re: Cisco 9200 will not recognize USB device bricked

B2k380 — Sat, 04 Mar 2023 16:41:15 GMT

So from start up boot, this is what I get...

Initializing Hardware...

System Bootstrap, Version 17.5.1r [FC4], RELEASE SOFTWARE (P)
Compiled Wed 01/06/2021 17:07:29 by rel

Current ROMMON image : Primary
C9200-24P platform with 4194304 Kbytes of main memory

WARNING: Bootable URL's in BOOT variable not found or exhausted.
Please check the ROMMON configuration or boot command usage.
switch:

Re: Cisco 9200 will not recognize USB device bricked

B2k380 — Sat, 04 Mar 2023 16:48:41 GMT

It appears the switch is stuck in bootloader mode with the switch:, bootloader if im not mistaken is Read Only, so it will not allow me to make any changes, if I can get it to rommon with the ROMMON1> prompt I should be able to use the USB, but right now the usb is not reconizable when in the drive, is this the same USB that I have used in other switches in the past to upgrade iOS and it worked perfectly fine, but this is the output I get when I plug the usb in and try to run it, USB is already plugged into switch....

Initializing Hardware...

System Bootstrap, Version 17.5.1r [FC4], RELEASE SOFTWARE (P)
Compiled Wed 01/06/2021 17:07:29 by rel

Current ROMMON image : Primary
C9200-24P platform with 4194304 Kbytes of main memory

WARNING: Bootable URL's in BOOT variable not found or exhausted.
Please check the ROMMON configuration or boot command usage.
switch:
switch:
switch:
switch:
switch:
switch: dir
usage: dir <path-to-directory>
supported filesystem(s):
flash: ro flash
usbflash0: rw front-panel USB 0
usbflash1: rw front-panel USB 1
switch: dir usbflash0:
media drive "usbflash0:" not present.
Error[11]: Failed to open directory!
switch:

Re: Cisco 9200 will not recognize USB device bricked

B2k380 — Sat, 04 Mar 2023 16:53:57 GMT

Hi Kasun,

USB is recognized in all other Cisco devices, and was even used recently to upgrade iOS on another 9200.

Re: Cisco 9200 will not recognize USB device bricked

balaji.bandi — Sat, 04 Mar 2023 16:59:00 GMT

issue command switch: set

switch:boot flash:packages.conf

Re: Cisco 9200 will not recognize USB device bricked

B2k380 — Sat, 04 Mar 2023 17:04:50 GMT

This is the output after entering that command...

switch: boot flash:packages.conf
boot: attempting to boot from [flash:packages.conf]
boot: reading file packages.conf

boot: failed to load flash:/user/cat9k_lite-rpboot.17.03.05.SPA.pkg

ERROR: failed to boot from flash:packages.conf (Not Found)
switch:

Re: Cisco 9200 will not recognize USB device bricked

balaji.bandi — Sat, 04 Mar 2023 19:14:51 GMT

Looks like your packages.conf messed up, and trying to boot from flash:/user/cat9k_lite-rpboot.17.03.05.SPA.pkg - that folder not exists and also cat9k_lite-rpboot.17.03.05.SPA.pkg

you only have all files: 16.11.01.SPA.pkg

Note: you have a USB issue, get new USB stick with less capacity of 16GB.

download cat9k_litexxxxxxxxxxxx.bin file from cisco site.

switch: boot usbflash0:cat9k_litexxxxxxxxxxxx.bin

switch>enable
switch#copy usbflash0:cat9k_litexxxxxxxxxxxx.bin

switch#conf t
switch(config)#boot system flash:packages.conf
switch(config)#exit
switch(config)#wr mem
switch#show boot (verify)

#system install add file flash:cat9k_litexxxxxxxxxxxx.bin activate commit

it ask you to reload. (once switch comeback prompt) - then you can clean up old files

Re: Cisco 9200 will not recognize USB device bricked

Leo Laohoo — Sun, 05 Mar 2023 01:26:39 GMT

Get a USB thumb drive and put the firmware BIN file into it.

Use the command "emergency-install usbflash0:filename.bin" to re-flash the firmware back into the switch.

Re: Cisco 9200 will not recognize USB device bricked

B2k380 — Sun, 05 Mar 2023 04:19:42 GMT

Hi Balaji,

When trying to use those commands this is what I get...

Initializing Hardware...

System Bootstrap, Version 17.5.1r [FC4], RELEASE SOFTWARE (P)
Compiled Wed 01/06/2021 17:07:29 by rel

Current ROMMON image : Primary
C9200-24P platform with 4194304 Kbytes of main memory

WARNING: Bootable URL's in BOOT variable not found or exhausted.
Please check the ROMMON configuration or boot command usage.
switch:
switch:
switch:
switch:
switch:
switch: boot usbflash0:cat9k_iosxe.17.03.05.SPA.bin
boot: attempting to boot from [usbflash0:cat9k_iosxe.17.03.05.SPA.bin]
boot: reading file cat9k_iosxe.17.03.05.SPA.bin
media drive "usbflash0:" not present.
boot: failed to load usbflash0:cat9k_iosxe.17.03.05.SPA.bin

ERROR: failed to boot from usbflash0:cat9k_iosxe.17.03.05.SPA.bin (Not Found)
switch:

Should I try to 16 files?

Re: Cisco 9200 will not recognize USB device bricked

B2k380 — Sun, 05 Mar 2023 04:21:45 GMT

Hi Leo,

Thanks but that command is not listed in the ? directory as usable I tried to use it and it does not recognize it see below...

switch: ?
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
arp Dump or Clear ARP Table
boot Load and boot an executable image
cat Display text content from a file
copy Copy a file
dir List filesystems or a directory on a filesystem path
help List command information
history Show command history
idprom Show idprom data
ping Ping use ICMP protocol to get an ICMP ECHO_RESPONSE from host
ping6 Ping use ICMP protocol to get an ICMP ECHO_RESPONSE from host
reset Reset entire system
set Set an environment variable value
unset Unsets an environment variable
version Show sboot version and runtime info
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

switch: emergency-install usbflash0:cat9k_iosxe.17.03.05.SPA.bin
Error: command 'emergency-install' not found. Use 'help' to list commands.
switch:

Re: Cisco 9200 will not recognize USB device bricked

Mohammad Ahmadvand — Sun, 05 Mar 2023 05:54:36 GMT

Did you try boot from .bin file?

in ROMMON mode first enter: flash_init: