topic Ok, thank you Manish. in IP Telephony and Phones

3PCC on cisco 7800, 8800 phones

balyu2015 — Sun, 17 Mar 2019 12:51:46 GMT

Hello, collaboration professionals!

Please, answer to my question. Where is 3PCC firmware for 7800 and 8800 series phones. Can I change firmware for existing 7800/8800 phones with CUCM firmware to 3PCC , and if I can, how to do it?

Thank you.

Hi,

Manish Gogna — Fri, 12 Feb 2016 10:03:28 GMT

Hi,

Its there on cisco.com

https://software.cisco.com/download/release.html?mdfid=286255327&flowid=54174&softwareid=282074288&release=10.3%281.9%29%203rd%20Party&relind=AVAILABLE&rellifecycle=&reltype=latest

https://software.cisco.com/download/release.html?mdfid=286285173&flowid=76722&softwareid=282074288&release=10.3%281.11%29%203rd%20Party&relind=AVAILABLE&rellifecycle=&reltype=latest

Conversion procedure is given in release notes

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7800-series/3pcc/english/release-notes/PA2D_BK_7C8E9902_00_7800-series-3pcc-rn-1031.html

Manish

Hi Manish, thank you for

balyu2015 — Fri, 12 Feb 2016 10:18:57 GMT

Hi Manish, thank you for reply.

I had read this manual yet .

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7800-series/3pcc/english/release-notes/PA2D_BK_7C8E9902_00_7800-series-3pcc-rn-1031.html

I do not find conversion procedure from CUCM to 3PCC in it. I find firmware upgrade procedure (3PCC to 3PCC) and conversion procedure from 3PCC to CUCM. Also I find that caution:

**After you upgrade to the enterprise firmware, you cannot revert to the third-party call control firmware. **

Does it means, what I can't convert firmware from CUCM to 3PCC?

Hi,

Manish Gogna — Fri, 12 Feb 2016 10:25:53 GMT

Hi,

That seems to be the case here as it clearly says that after you upgrade to the enterprise firmware, you cannot revert to the third-party call control firmware.

Manish

Ok, thank you Manish.

balyu2015 — Fri, 12 Feb 2016 11:17:06 GMT

Ok, thank you Manish.

So, right answer will be - no, you can't change firmware for existing 7800/8800 phones with CUCM firmware to 3PCC.

That is true, To get 3PCc on

Manish Gogna — Fri, 12 Feb 2016 11:20:27 GMT

That is true, To get 3PCc on an 88XX you need to purchase the proper SKU.

Manish

- Do rate helpful posts -

What's the proper SKU to

Michael Halliday — Tue, 16 Feb 2016 14:36:27 GMT

What's the proper SKU to purchase in order to use the 3PCC firmware? For example, the CP-8851-K9= only has the 1 SKU

Hi Michael,

Manish Gogna — Wed, 17 Feb 2016 01:28:23 GMT

Hi Michael,

I could find one for 8831 ( CP-8831-3PCC-K9= ), you may check with your Cisco Account team for details about the models that you don't find on cisco.com.

Manish

CP-8851-3PCC-K9= is the SKU,

mmihalyf — Thu, 17 Mar 2016 10:04:08 GMT

CP-8851-3PCC-K9= is the SKU, you need to enter it into CCW as a whole because search doesn't work on it.

Is the 8831 the only 3PCC

Kevin Parsons — Tue, 05 Apr 2016 20:03:10 GMT

Is the 8831 the only 3PCC model available? I can't seem to find any other phone models that can be used for 3PCC.

Also, are there any versions of Cisco firmware that are "non" enterprise?

All 7800 and 88x1 have

mmihalyf — Tue, 05 Apr 2016 20:12:08 GMT

All 7800 and 88x1 have appropriate 3PCC SKUs.

Firmware is on CCO as linked above.

Found the firmware easily

Kevin Parsons — Tue, 05 Apr 2016 20:23:28 GMT

Found the firmware easily enough, but finding the 3PCC SKU's on CCW seems to be a challenge. . . .

Just as above:

mmihalyf — Tue, 05 Apr 2016 20:29:03 GMT

Just as above:

CP-7811-3PCC-K9=
CP-7821-3PCC-K9=
CP-7841-3PCC-K9=
CP-7861-3PCC-K9=
CP-8811-3PCC-K9=
CP-8831-3PCC-K9=
CP-8841-3PCC-K9=
CP-8851-3PCC-K9=
CP-8861-3PCC-K9=

Thank you, I'll keep looking

Kevin Parsons — Tue, 05 Apr 2016 20:36:33 GMT

Thank you, I'll keep looking in CCW and elsewhere.

Am I to assume that 3PCC is

Michael Knill — Sat, 27 Aug 2016 23:24:08 GMT

Am I to assume that 3PCC is not available for the 8845 and 8865 as I cant find the SKU?

Will it be available in the future?

Michael,

Kevin Parsons — Sun, 28 Aug 2016 12:18:49 GMT

Michael,

What we've discovered so far is that any phone model that offers video is NOT supported with 3PCC SKU nor firmware. .. . .

Kevin

OK, so based upon the release

Kevin Parsons — Tue, 27 Sep 2016 19:37:17 GMT

OK, so based upon the release notes, you have to perform this step to upgrade from one 3PCC version of firmware to another:

Step 4

Configure the Upgrade Rule on the Provisioning tab in the web page with the valid URL. The format is:

http://<phone_ip>/admin/upgrade?<schema>://<serv_ip[:port]>/filepath

The third-party call control can also upgrade via a URL in the web browser:

http://<phone_ip>/admin/upgrade?<schema>://<serv_ip[:port]>/filepath

Note

The loads file is put in the file path of the above url. The zip file contains other file types also. Only loads file is used in the above URL.

After the firmware upgrade completes, the phone reboots automatically.

OK, so I get the <phone_ip> and the <serv_ip[:port]> and /filepath, but what information goes into the <schema> field? Here is what I've been getting with recent attempts:

Firmware Upgrade Status
Firmware Upgrade Status 1:	[01/02/70 00:01:31] [http://192.168.22.101/admin/upgrade?sip88xx.10-4-1OD-164-3PCC.loads://192.168.22.2:23/sip88xx.10-4-1OD-164-3PCC.loads] Upgrade Failed. Reason: Unknown Error
Firmware Upgrade Status 2:	[09/27/16 11:25:52] [http://192.168.22.101/admin/upgrade?sip88xx.10-4-1OD-164-3PCC.loads://192.168.22.2:23/sip88xx.10-4-1OD-164-3PCC.loads] Upgrade Failed. Reason: Unknown Error
Firmware Upgrade Status 3:	[09/27/16 11:04:48] [http://192.168.22.101/admin/upgrade?sip88xx.10-4-1OD-164-3PCC.loads://192.168.22.2:23/] Upgrade Failed. Reason: Error - Invalid URL

Provisioning Status
Provisioning Status 1:	[2182] [01/02/70 00:01:31] [/$PSN.xml ]Resync Failed. Reason: Error - Invalid URL
Provisioning Status 2:	[2181] [09/27/16 10:46:19] [/$PSN.xml ]Resync Failed. Reason: Error - Invalid URL
Provisioning Status 3:	[2180] [09/27/16 09:45:48] [/$PSN.xml ]Resync Failed. Reason: Error - Invalid URL

OK, nevermind, it just dawned

Kevin Parsons — Tue, 27 Sep 2016 20:34:40 GMT

OK, nevermind, it just dawned on me that the <schema> is either TFTP, HTTP, or HTTPS.

Even after correcting that I still get failure due to unknown error. . . . .

Hi Manish,

AN Gopalakrishnan — Wed, 30 Nov 2016 12:11:26 GMT

Hi Manish,

I have 8000 series IP Phone, when i checked with Cisco support, they say, the enterprise firmware can't be downgraded to 3PCC which we would like to connect to Asterisk, the vendor also not support enough to replace this, Can't we flash on our own to have 3PCC in place....! can you advise us on this.

Thanks.

Hi,

iwearing — Tue, 31 Jan 2017 15:38:51 GMT

Hi,

I came across this post and have a requirement to upgrade some 7811 Phones from 3PCC to enterprise firmware.

I have set the url on the Provisioning tab to tftp://Server IP/cmterm-78xx.11-5-1SR1-1-K3-cop.sgn

The phone begins an upgrade but always fails on the TFTP server after downloading approx. 60MB of the 66MB file.

Any suggestions would be appreciated.

thanks

Ian