topic Thanks for the update, is in IP Telephony and Phones

how to change audio file format for UCCX requirement

BALAMURUGAN SINGARAM — Sun, 17 Mar 2019 16:16:09 GMT

From Customer we received the audio files 44KHZ , 32 bit , 706kb/s , PCM .

For UCCX we need to convert
Audio Sample size - 8 bit
Channels - 1 (mono)
Audio sample rate - 8 Khz
Audio format - CCITT U-law

Could please let me know the easy method to convert the .wav file format as above to use in UCCX IVR script.

Plenty of freeware out there

Chris Deren — Sat, 21 Jan 2017 14:09:41 GMT

Plenty of freeware out there that will let you do it, i.e. Audacity for example.

Thanks for the update, is

BALAMURUGAN SINGARAM — Sat, 21 Jan 2017 17:08:42 GMT

Thanks for the update, is there any method in CUCM to convert the .wav file. Since CUCM accept MOH in any format and play file in real time.

I don't know if CUCM accepts

Chris Deren — Sat, 21 Jan 2017 18:27:54 GMT

I don't know if CUCM accepts in any format, I know it converts to different codecs, but not sure about accepting different formats. If you want to try that you can sure do it and then simply download it from the server via sftp (plenty docs on how to do that). I still this this is much longer process from using Audacity which is free, since you are converting to G711. If you needed G729 then the CUCM path would be advisable.