topic Re: 2N Helios IP force not registered wih CME in IP Telephony and Phones

2N Helios IP force not registered wih CME

STD IN — Sun, 17 Mar 2019 19:45:06 GMT

Re: 2N Helios IP force not registered wih CME

R0g22 — Fri, 04 May 2018 11:41:14 GMT

What is the "type P600" in here for ? Remove the ID MAC and configure "id device-id-name" instead and see if that helps.

Re: 2N Helios IP force not registered wih CME

STD IN — Fri, 04 May 2018 12:16:29 GMT

Hi Nipun ,

I just configured as below but it still not registered

voice register pool 2
id device-id-name test
number 1 dn 2
dtmf-relay rtp-nte
voice-class codec 1
username Helios_IP password 1234

voice register pool 2
registration-timer max 720 min 660
id mac 7C1E.B301.A4BA
session-transport tcp
number 1 dn 2
dtmf-relay sip-notify
username Helios_IP password 1234
codec g711ulaw
camera
video

Re: 2N Helios IP force not registered wih CME

R0g22 — Fri, 04 May 2018 12:29:29 GMT

How did you refer "test" on your device ?

Re: 2N Helios IP force not registered wih CME

STD IN — Fri, 04 May 2018 12:33:40 GMT

you have any clue how to refer test to 2N helios ?

N.B: connected by the RJ45 Network

Re: 2N Helios IP force not registered wih CME

R0g22 — Fri, 04 May 2018 12:36:08 GMT

Not sure, no experience with helios. Was does it have, a web page to configure ? Is there a registrar/registration/sip section ? Add a snapshot.

Re: 2N Helios IP force not registered wih CME

STD IN — Mon, 07 May 2018 04:52:56 GMT

Re: 2N Helios IP force not registered wih CME

R0g22 — Fri, 04 May 2018 12:54:16 GMT

Seems a bit similar to Xlite. The username/password that you have under the pool is incorrect. Correct that and if the phone does not register still, enable the following -

debug ccsip message
debug ccsip error
debug voice register event
debug voice register error