topic Re: How can I tell if an upgrade is progressing on a CTS500? in IP Telephony and Phones https://community.cisco.com/t5/ip-telephony-and-phones/how-can-i-tell-if-an-upgrade-is-progressing-on-a-cts500/m-p/3576747#M368349 <HTML><HEAD></HEAD><BODY><P>Make sure that in the Codec's profile on CUCM, under 'Device Information', you have the correct .sbn file name in the, 'Phone Load Name' field.</P><P>It will say 'Uploading' on the Phone, TelePresence screen and GUI.</P></BODY></HTML> Wed, 14 Apr 2010 22:15:44 GMT nathans 2010-04-14T22:15:44Z How can I tell if an upgrade is progressing on a CTS500? https://community.cisco.com/t5/ip-telephony-and-phones/how-can-i-tell-if-an-upgrade-is-progressing-on-a-cts500/m-p/3576745#M368347 <HTML><HEAD></HEAD><BODY><P>I have a CTS 500 that I am trying to upgrade to a matching version on another CTS500.&nbsp; I have .sbn file on CUCM, restarted tftp, updated the Device defaults and rebooted the CTS. The login page says it upgrading but it takes 20 minutes.&nbsp; When it is done, unit is on the same firmware. so it really didn't upgrade.&nbsp; Any ideas?</P><P></P><P>Thanks for looking,</P><P></P><P>Mark</P></BODY></HTML> Sat, 16 Mar 2019 05:15:36 GMT https://community.cisco.com/t5/ip-telephony-and-phones/how-can-i-tell-if-an-upgrade-is-progressing-on-a-cts500/m-p/3576745#M368347 msmalley 2019-03-16T05:15:36Z Re: How can I tell if an upgrade is progressing on a CTS500? https://community.cisco.com/t5/ip-telephony-and-phones/how-can-i-tell-if-an-upgrade-is-progressing-on-a-cts500/m-p/3576746#M368348 <HTML><HEAD></HEAD><BODY><P>Have you tried to force an upgrade?&nbsp; What version is on the older one and which one are you trying to go too?</P></BODY></HTML> Wed, 14 Apr 2010 14:26:03 GMT https://community.cisco.com/t5/ip-telephony-and-phones/how-can-i-tell-if-an-upgrade-is-progressing-on-a-cts500/m-p/3576746#M368348 todd.zimmermann 2010-04-14T14:26:03Z Re: How can I tell if an upgrade is progressing on a CTS500? https://community.cisco.com/t5/ip-telephony-and-phones/how-can-i-tell-if-an-upgrade-is-progressing-on-a-cts500/m-p/3576747#M368349 <HTML><HEAD></HEAD><BODY><P>Make sure that in the Codec's profile on CUCM, under 'Device Information', you have the correct .sbn file name in the, 'Phone Load Name' field.</P><P>It will say 'Uploading' on the Phone, TelePresence screen and GUI.</P></BODY></HTML> Wed, 14 Apr 2010 22:15:44 GMT https://community.cisco.com/t5/ip-telephony-and-phones/how-can-i-tell-if-an-upgrade-is-progressing-on-a-cts500/m-p/3576747#M368349 nathans 2010-04-14T22:15:44Z