topic Re: Cisco VG350 Not Registering with CUCM. in IP Telephony and Phones

Cisco VG350 Not Registering with CUCM.

Sachin Shinde — Sun, 17 Mar 2019 20:33:51 GMT

Hello All,

We have Cisco VG 350 we have configured with SCCP protocol with CUCM 11.5 but we are not getting it registered with cucm.

Note: We have not yet connected and configured analog FXS ports in it.

Please suggest if there is any command to check registration status with CUCM on VG 350 gateway because on CUCM it is not showing the gateway status.

Thank You.

Re: Cisco VG350 Not Registering with CUCM.

Rajan — Tue, 09 Oct 2018 09:46:34 GMT

You need to configure the FXS ports in CUCM

Re: Cisco VG350 Not Registering with CUCM.

bichacko — Tue, 09 Oct 2018 10:01:38 GMT

Hi,

>> Can you paste a screenshot of the status of the gateway that you see on CUCM?
>> Can you attach the output of (from gateway):

# sh sccp
# sh stcapp dev summ
# sh run

>> Configure any of the port and see if you get the output that you are expecting to see.

Thanks,
Bijo

Re: Cisco VG350 Not Registering with CUCM.

Sachin Shinde — Tue, 09 Oct 2018 12:03:49 GMT

Hi,

Please find attached required details.

Thank You for your prompt reply.

Thanks,

Sachin S.

Re: Cisco VG350 Not Registering with CUCM.

bichacko — Tue, 09 Oct 2018 12:17:28 GMT

Hi,

You do not have the complete configuration done on the gateway.

Follow this doc:

https://www.cisco.com/c/en/us/support/docs/voice/skinny-call-control-protocol-sccp/211575-CUCM-Auto-Configuration-for-SCCP-Gateway.html

Hope this helps.

Bijo

Re: Cisco VG350 Not Registering with CUCM.

Sachin Shinde — Tue, 09 Oct 2018 13:02:53 GMT

Does it mean that if i configure fxt port and connect analog Phone to it then only it will get show VG350 status register on CUCM?

Sachin

Re: Cisco VG350 Not Registering with CUCM.

bichacko — Tue, 09 Oct 2018 14:00:11 GMT

hi Sachin,

Not just that, you need to configure the gateway too.
Gateway configuration is not complete for it to show registered on CUCM.

Refer to the document I gave you, it should be able to take you forward.

Hope it helps.

Bijo

Re: Cisco VG350 Not Registering with CUCM.

Sachin Shinde — Tue, 09 Oct 2018 16:17:53 GMT

I have followed the document and i found Gateway is register with CUCM but on CUCM side it is still not showing register status.

Note: I have configured FXS port in the router but still have not connected analog phone to it as i have no Cable to connect to it.

Please find below out which shows some " Error History "

V350G#sh ccm-manager config-download

SCCP auto-configuration status
===============================================================
Registered with Call Manager: Yes
Local interface: GigabitEthernet0/0 (00ae.7591.ed00)
Current version-id: 1539099402-d6323c0b-f334-492f-b467-72464d31bd7b
Current config applied at: 21:06:52 GMT Oct 9 2018
Gateway downloads succeeded: 9
Gateway download attempts: 9
Last gateway download attempt: 21:21:43 GMT Oct 9 2018
Last successful gateway download: 21:21:43 GMT Oct 9 2018
Current TFTP server: 172.30.17.7
Gateway resets: 3
Gateway restarts: 3
Managed endpoints: 0
Endpoint downloads succeeded: 0
Endpoint download attempts: 0
Last endpoint download attempt: None
Last successful endpoint download: None
Endpoint resets: 0
Endpoint restarts: 0

Configuration Error History:
stcapp ccm-group 1
stcapp
end

and

VG350#sh run | se voice
voice-card 0
voice-port 2/0/0
voice-port 2/0/1
voice-port 2/0/2
voice-port 2/0/3

voice-port will automatically get configured by CUCM?

i found no Voice-Port and dial-peer configured in VG350.

Thank You for your prompt reply.

Sachin S

Re: Cisco VG350 Not Registering with CUCM.

Sachin Shinde — Tue, 09 Oct 2018 16:51:19 GMT

Hi bijo,

Please find attached show run and below required output. I have configured of the port 2/0/0 in cucm.

=============================================================================================

sh sccp
SCCP Admin State: UP
Gateway Local Interface: GigabitEthernet0/0
        IPv4 Address: 172.30.17.11
        Port Number: 2000
IP Precedence: 5
User Masked Codec list: None
Call Manager: 172.30.17.8, Port Number: 2000
                Priority: N/A, Version: 7.0, Identifier: 2
                Trustpoint: N/A
Call Manager: 172.30.16.7, Port Number: 2000
                Priority: N/A, Version: 7.0, Identifier: 1
                Trustpoint: N/A

AutoCfg_Virtual_Endpoint Oper State: ACTIVE - Cause Code: NONE
Active Call Manager: 172.30.17.7, Port Number: 2000
TCP Link Status: CONNECTED, Device Name: ANBE7591FC00FFF
Reported Max Streams: 0, Reported Max OOS Streams: 0
Supported Codec: g711ulaw, Maximum Packetization Period: 20

=================================================================================================

sh stcapp dev summ
VG350#sh stcapp dev summ
Total Devices:           0
Total Calls in Progress: 0
Total Call Legs in Use: 0

Port       Device          Device   Call          Dev     Directory   Dev
Identifier Name            State    State         Type    Number      Cntl
---------- --------------- -------- ------------- ------- ----------- ----
VG350#

Thanks,

Sachin Shinde.

Re: Cisco VG350 Not Registering with CUCM.

bichacko — Tue, 09 Oct 2018 17:19:30 GMT

Hi,

It looks good now, few things missing:

Add a dial-peer as:

Example: dial-peer voice 77 pots
port 2/0/0
service stcapp

>> Reset the port once on CUCM and see what the status comes up to be.
>> Paste a screenshot if possible.

Bijo

Re: Cisco VG350 Not Registering with CUCM.

Sachin Shinde — Tue, 09 Oct 2018 18:34:31 GMT

Hi bijo,

Thank You for your prompt reply and support.

I have configured Dial-peer in the VG 350 and found Voice-port 2/0/0 is registered with my CUCM. PFA

Below are my few queries,

Do i have to manually configure pots Dial-Peer for every analog port on VG350?

Still VG350 Gateway shows unregister on CUCM ? Refer VG0nCUCM attachment.

Voice-Port 2/0/0 still not connected to Analog Phone but on Phone page it shows registered with CUCM?

Once again thanks for your great help...

Sachin Shinde

Re: Cisco VG350 Not Registering with CUCM.

bichacko — Wed, 10 Oct 2018 09:31:18 GMT

Hey Sachin,

Glad it worked for you and thanks for the appreciation.

As per the doc it says dial-peer should get automatically created by UCM.

https://www.cisco.com/c/en/us/support/docs/voice/skinny-call-control-protocol-sccp/211575-CUCM-Auto-Configuration-for-SCCP-Gateway.html

If in case they don't, you would need to manually create for that port.

Bijo

Re: Cisco VG350 Not Registering with CUCM.

bichacko — Wed, 10 Oct 2018 09:37:01 GMT

As far as the status on CUCM goes, I believe it remains none as we are adding the ports as analog endpoints.
Till the time you have the individual port status showing registered, you should be good to go.
Also, the registration status is irrespective of whether you have any physical device connected to it or not.

Bijo

Re: Cisco VG350 Not Registering with CUCM.

Sachin Shinde — Thu, 11 Oct 2018 10:17:53 GMT