topic Thanks Aaron, in IP Telephony and Phones

IP Communicator Softphone

ghassan — Wed, 17 Aug 2016 04:54:18 GMT

Cisco IP Communicator Softphone:

Softphone disappears once launched, the phone appears on the screen than disappears.

any knowing issues? please provide soluttion if available.

Thanks

Aaron Harrison — Wed, 17 Aug 2016 08:03:29 GMT

It's not something I've seen specifically but it is a Windows app - I would:

- Try running it with right click/run as administrator

- remove/reinstall it.

Also check you have the latest version available from CCO.

Aaron

ghassan — Wed, 17 Aug 2016 22:22:32 GMT

Thanks Aaron,

We did all recommendation available:

- Remove / Reinstall

- Upgrade to latest version 8.6.4.0 (Normal version wich working on others is 7.0.6)

- deleted some registry keys that we are aware of related to cmmunicator

Issue still on exist, 2 instances so far.

Any Cisco Experts advise before replace the PC as last option.

Regards