https://community.cisco.com/t5/ip-telephony-and-phones/unable-to-use-8800-key-expansion-module/m-p/3859496#M379226 <P>We are currently running through WebEx Control Hub, 8865 phones, going through a Cisco Catalyst 3560-X Series PoE+ switch.&nbsp; I am trying to get the 8800 Key Expansion Module to work with the 8865 and still have had no success.&nbsp; The phone will see the 8800, I will get a boot icon on the 8800 screen, but then it goes to a blank white screen and the '1' button lights up green.&nbsp; I can do a reset on the 8800 with no different results.&nbsp; Is there a configuration I need to do somewhere in Control Hub in order to get the 8800 to respond?&nbsp; I am at a loss here and hate that these modules can't be used.&nbsp; Any help would be greatly appreciated!!</P> Mon, 20 May 2019 15:59:13 GMT Zepster44 2019-05-20T15:59:13Z https://community.cisco.com/t5/ip-telephony-and-phones/unable-to-use-8800-key-expansion-module/m-p/3859496#M379226 <P>We are currently running through WebEx Control Hub, 8865 phones, going through a Cisco Catalyst 3560-X Series PoE+ switch.&nbsp; I am trying to get the 8800 Key Expansion Module to work with the 8865 and still have had no success.&nbsp; The phone will see the 8800, I will get a boot icon on the 8800 screen, but then it goes to a blank white screen and the '1' button lights up green.&nbsp; I can do a reset on the 8800 with no different results.&nbsp; Is there a configuration I need to do somewhere in Control Hub in order to get the 8800 to respond?&nbsp; I am at a loss here and hate that these modules can't be used.&nbsp; Any help would be greatly appreciated!!</P> Mon, 20 May 2019 15:59:13 GMT https://community.cisco.com/t5/ip-telephony-and-phones/unable-to-use-8800-key-expansion-module/m-p/3859496#M379226 Zepster44 2019-05-20T15:59:13Z https://community.cisco.com/t5/ip-telephony-and-phones/unable-to-use-8800-key-expansion-module/m-p/3888730#M380825 <P>Just in case anyone is ever caught in a similar situation, it turns out that the 8800 KEM doesn't show anything on it until you fill all your speed dial slots up on the phone it is plugged into.&nbsp; It took me 5 months to get this answer, because nobody knew until I contacted Cisco support and even then, they didnt know until we tried a few things first and then stumbled upon this.</P> Thu, 11 Jul 2019 19:38:04 GMT https://community.cisco.com/t5/ip-telephony-and-phones/unable-to-use-8800-key-expansion-module/m-p/3888730#M380825 Zepster44 2019-07-11T19:38:04Z