topic Dynamic announcement in IPCC Enterprise 6.0 in IP Telephony and Phones https://community.cisco.com/t5/ip-telephony-and-phones/dynamic-announcement-in-ipcc-enterprise-6-0/m-p/653540#M3868 <P>Hi all,</P><P></P><P>We are running IPCC Enterprise 6.0, the client requirement is that the agents should be able to insert the announcements in the script as and when required without touching the IPCC servers (ICM, QM?)</P><P>Does IPCC have a feature wherein agent can place a wave file in a particular folder and script should play the same?</P><P>Also once the wave file is deleted from the location it should automatically be excluded from the script.</P><P></P><P>Regards</P><P>Atul.</P> Fri, 15 Mar 2019 01:47:26 GMT garg.atul 2019-03-15T01:47:26Z Dynamic announcement in IPCC Enterprise 6.0 https://community.cisco.com/t5/ip-telephony-and-phones/dynamic-announcement-in-ipcc-enterprise-6-0/m-p/653540#M3868 <P>Hi all,</P><P></P><P>We are running IPCC Enterprise 6.0, the client requirement is that the agents should be able to insert the announcements in the script as and when required without touching the IPCC servers (ICM, QM?)</P><P>Does IPCC have a feature wherein agent can place a wave file in a particular folder and script should play the same?</P><P>Also once the wave file is deleted from the location it should automatically be excluded from the script.</P><P></P><P>Regards</P><P>Atul.</P> Fri, 15 Mar 2019 01:47:26 GMT https://community.cisco.com/t5/ip-telephony-and-phones/dynamic-announcement-in-ipcc-enterprise-6-0/m-p/653540#M3868 garg.atul 2019-03-15T01:47:26Z Re: Dynamic announcement in IPCC Enterprise 6.0 https://community.cisco.com/t5/ip-telephony-and-phones/dynamic-announcement-in-ipcc-enterprise-6-0/m-p/653541#M3869 <HTML><HEAD></HEAD><BODY><P>I think this might help you:</P><P><A class="jive-link-custom" href="http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&amp;forum=Unified%20Communications%20and%20Video&amp;topic=Contact%20Center&amp;CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd7d4a6" target="_blank">http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&amp;forum=Unified%20Communications%20and%20Video&amp;topic=Contact%20Center&amp;CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd7d4a6</A></P><P></P><P>Rate all helpful posts</P><P>Karzazi</P></BODY></HTML> Wed, 15 Nov 2006 15:51:03 GMT https://community.cisco.com/t5/ip-telephony-and-phones/dynamic-announcement-in-ipcc-enterprise-6-0/m-p/653541#M3869 Zin.Karzazi 2006-11-15T15:51:03Z