topic Re: need to have an ext ring to 2 phones in IP Telephony and Phones

need to have an ext ring to 2 phones

SHPDCisco — Wed, 24 Feb 2021 00:27:36 GMT

I have 2 extensions and if the user is on the phone we need it to ring to the other extension. How do I do this in CUCM

When people call an ext it also rings on another ext, wants the ability to answer the phone when he is busy or on the phone already.

Re: need to have an ext ring to 2 phones

Leo Laohoo — Wed, 24 Feb 2021 00:34:08 GMT

@SHPDCisco wrote:

I have 2 extensions and if the user is on the phone we need it to ring to the other extension. How do I do this in CUCM

Ring Group

@SHPDCisco wrote:

When people call an ext it also rings on another ext, wants the ability to answer the phone when he is busy or on the phone already.

Call Pick-Up Group

Re: need to have an ext ring to 2 phones

SHPDCisco — Wed, 24 Feb 2021 00:37:19 GMT

How do I do that correctly?

Re: need to have an ext ring to 2 phones

Javier Acuña — Wed, 24 Feb 2021 00:50:39 GMT

Greetings and thanks for communicating with the Cisco community, this is very simple, you only have to activate the Call Routing option in the CUCM
Call Pickup Group you create the call Pickup group
You put the information you want, then you enter the phone and add the capture group, then I send you the images.

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Re: need to have an ext ring to 2 phones

Nithin Eluvathingal — Wed, 24 Feb 2021 04:45:30 GMT

I have 2 extensions and if the user is on the phone we need it to ring to the other extension. How do I do this in CUCM

Hope you are using different extension on both the phones. If you set forward Busy condition other extension, the call will be transferred to other extension when busy.

When people call an ext it also rings on another ext, wants the ability to answer the phone when he is busy or on the phone already.

As @Leo Laohoo mentioned, using pickup you can answer the call from other extension. also you can set both visual and audio alert on pickup. if your requirement is to ring both extension use a Hunt group.

Re: need to have an ext ring to 2 phones

SHPDCisco — Wed, 24 Feb 2021 22:43:58 GMT

SO the phone already has the extension associated with her device but she says it doesn't ring. How do i make it ring when calls come in?

Thank you for all your help.

Re: need to have an ext ring to 2 phones

Javier Acuña — Thu, 25 Feb 2021 01:05:56 GMT

It is necessary that the capture group activate the Sonora alert option.