topic Re: Plantronics disconnects after 30/45 seconds in IP Telephony and Phones https://community.cisco.com/t5/ip-telephony-and-phones/plantronics-disconnects-after-30-45-seconds/m-p/4725864#M407007 <P>Some things to check:</P><P>1. How is the CS540 connected to the 8861? You should be using the APC-43 EHS cable.</P><P>2. Is the headset base set to the correct configuration switch, pretty sure is should be A.</P><P>3. You can install the Poly software to check for software and firmware updates.</P><P>&nbsp;</P><P>EHS guide:</P><P><A href="https://www.headsetsdirect.com/wp-content/uploads/2018/05/ehs_guide_en.pdf" target="_blank">https://www.headsetsdirect.com/wp-content/uploads/2018/05/ehs_guide_en.pdf</A></P><P>Poly software:</P><P><A href="https://www.poly.com/us/en/support/downloads-apps" target="_blank">https://www.poly.com/us/en/support/downloads-apps</A></P> Tue, 22 Nov 2022 12:28:27 GMT lpersing 2022-11-22T12:28:27Z Plantronics disconnects after 30/45 seconds https://community.cisco.com/t5/ip-telephony-and-phones/plantronics-disconnects-after-30-45-seconds/m-p/4725352#M407001 <P>I have the Plantronics CS540 and a Cisco phone 8861.&nbsp; The headset turns off about 30-45 seconds after a call is started.&nbsp; My e-hook headset is enabled which is what other users with this problem have encountered. Any advice will be greatly appreciated.&nbsp;</P> Mon, 21 Nov 2022 17:04:49 GMT https://community.cisco.com/t5/ip-telephony-and-phones/plantronics-disconnects-after-30-45-seconds/m-p/4725352#M407001 Ashley S 2022-11-21T17:04:49Z Re: Plantronics disconnects after 30/45 seconds https://community.cisco.com/t5/ip-telephony-and-phones/plantronics-disconnects-after-30-45-seconds/m-p/4725864#M407007 <P>Some things to check:</P><P>1. How is the CS540 connected to the 8861? You should be using the APC-43 EHS cable.</P><P>2. Is the headset base set to the correct configuration switch, pretty sure is should be A.</P><P>3. You can install the Poly software to check for software and firmware updates.</P><P>&nbsp;</P><P>EHS guide:</P><P><A href="https://www.headsetsdirect.com/wp-content/uploads/2018/05/ehs_guide_en.pdf" target="_blank">https://www.headsetsdirect.com/wp-content/uploads/2018/05/ehs_guide_en.pdf</A></P><P>Poly software:</P><P><A href="https://www.poly.com/us/en/support/downloads-apps" target="_blank">https://www.poly.com/us/en/support/downloads-apps</A></P> Tue, 22 Nov 2022 12:28:27 GMT https://community.cisco.com/t5/ip-telephony-and-phones/plantronics-disconnects-after-30-45-seconds/m-p/4725864#M407007 lpersing 2022-11-22T12:28:27Z