topic Re: Transferring a call to a phone with call forward on in IP Telephony and Phones

Transferring a call to a phone with call forward on

BFAnderson — Thu, 02 Feb 2023 18:34:58 GMT

We are having issues transferring calls to internal numbers that have their phones forwarded to a cellphone. Is this a common issue? If so, is there a workaround? Thank you.

Re: Transferring a call to a phone with call forward on

Adam Pawlowski — Thu, 02 Feb 2023 19:58:25 GMT

What is the issue you're having?

If the phone is forwarding, the call should follow, assuming the forward is set to a valid destination.

The way that call will be treated once it leaves the system depends on a number of things.

Re: Transferring a call to a phone with call forward on

korkiatcisco — Fri, 03 Feb 2023 03:14:26 GMT

on the forwarded phone, try calling to cellphone directly first to ensure that the phone is working properly.

on the Call forward section in CUCM, don't forget to input the exact same Destination and CSS as you use to dial out to cellphone.

Re: Transferring a call to a phone with call forward on

Mohammadreza Hadi — Sat, 04 Feb 2023 09:54:10 GMT

if a person forwarded his DN to a number, every calls come to it, will be forwarded to that number..

i suggest to set a second DN on that phone, and transfer calls to that second DN .. (or add that second DN as BLF-SD on other users phone to be easier to transfer..)