topic Re: VG224 SCCP analog phone, offhook getting unable to dial in IP Telephony and Phones

VG224 SCCP analog phone, offhook getting unable to dial

syukriwahid — Thu, 16 Feb 2023 02:49:39 GMT

Hi All,

I'm having an issue with my VG224 analog phone.

The VG is registered to CUCM.

and i have assigned a DN to the phone.

Previously, the analog phones register to the CME.

But now we configure the phone on CUCM.

We are able to dial to the phone, but when they pickup the handset.

as soon as they offhook, they area getting "the call can not be complete as dial, please consult your directory.....

phone are not configure as plar in cucm.

but we still have the old config in the CME.

attched is the screen shot of cucm and show run of the VG224.

Re: VG224 SCCP analog phone, offhook getting unable to dial

b.winter — Thu, 16 Feb 2023 11:51:25 GMT

Hi,
you have this config still present in the VG:

sccp plar
  voiceport 2/0 dial 86022901
  voiceport 2/1 dial 86013322
  voiceport 2/19 dial 86022903
  voiceport 2/20 dial 86013322

If your phone is connected to one of those voice-ports, maybe this is the issue.

But you can delete it anyway. If you need PLAR, you should configure it in CUCM.

Re: VG224 SCCP analog phone, offhook getting unable to dial

syukriwahid — Fri, 17 Feb 2023 03:58:37 GMT

when user pick up the phone, he received the call cannot be completed as dial, please consult your directory...

plar have been removed from config.

Re: VG224 SCCP analog phone, offhook getting unable to dial

b.winter — Fri, 17 Feb 2023 09:18:07 GMT

Have you checked the logs (CUCM and VG)? Any config in VG or CUCM seems to kick in, but without logs it's hard to say.