https://community.cisco.com/t5/ip-telephony-and-phones/webex-issue-with-an-android-device/m-p/4787180#M408666 <P>You cannot login to two devices using a single BOT device. I assume for the test your friend try to login on two devices ?</P> <P>Webex login and phone services are two components on webex app. Webex login will be from the cloud which uses your webex login&nbsp; and the phone services login will be from CUCM. Which one actually doesn't work for your friend ?</P> <DIV id="sconnect-is-installed" style="display: none;">2.12.0.0</DIV> <DIV id="sconnect-is-installed" style="display: none;">2.12.0.0</DIV> <DIV id="sconnect-is-installed" style="display: none;">2.12.0.0</DIV> Sun, 05 Mar 2023 03:36:12 GMT Nithin Eluvathingal 2023-03-05T03:36:12Z https://community.cisco.com/t5/ip-telephony-and-phones/webex-issue-with-an-android-device/m-p/4786727#M408652 <P>So my colleague is handling an issue and I’m just trying to help. Basically a user could not connect to their WebEx on their android phone.</P><P>From what I understand, WebEx profiles are created in cucm. He recreated the user’s profile to an apple device and webex worked. He managed to borrow a separate android phone; did the same thing and WebEx did not work. So it’s something with the user’s account AND an android profile? My colleague already tried deleting/recreating the profile and same result.</P><P>Any idea what would cause this?</P> Fri, 03 Mar 2023 15:17:29 GMT https://community.cisco.com/t5/ip-telephony-and-phones/webex-issue-with-an-android-device/m-p/4786727#M408652 hewire44 2023-03-03T15:17:29Z https://community.cisco.com/t5/ip-telephony-and-phones/webex-issue-with-an-android-device/m-p/4787180#M408666 <P>You cannot login to two devices using a single BOT device. I assume for the test your friend try to login on two devices ?</P> <P>Webex login and phone services are two components on webex app. Webex login will be from the cloud which uses your webex login&nbsp; and the phone services login will be from CUCM. Which one actually doesn't work for your friend ?</P> <DIV id="sconnect-is-installed" style="display: none;">2.12.0.0</DIV> <DIV id="sconnect-is-installed" style="display: none;">2.12.0.0</DIV> <DIV id="sconnect-is-installed" style="display: none;">2.12.0.0</DIV> Sun, 05 Mar 2023 03:36:12 GMT https://community.cisco.com/t5/ip-telephony-and-phones/webex-issue-with-an-android-device/m-p/4787180#M408666 Nithin Eluvathingal 2023-03-05T03:36:12Z