CP8865 Wont Connect Via WIFI but do connect via ethernet

bgeasa — Tue, 07 Mar 2023 16:02:25 GMT

Our Configuration:
Cisco 2901 Phone Server (CUE &CCME)
Cisco Aironet 1830i access points
Cisco CP8865 Phones

The Issue:
On WIFI, the phones do not register. Same phone on ethernet registers fairly quickly.
The phones do connect to the wifi, and pick up an IP address from the DHCP server and show the correct phone server IP address.
I can ping the phone from the phone server, so there is not a connectivity issue.

Error Message
On the phone, I believe it was: Trust List Update Failed
On the phone server, there were no errors.

Additional Info:
I factory reset two phones. Both had the same issues.

Re: CP8865 Wont Connect Via WIFI but do connect via ethernet

Leo Laohoo — Wed, 08 Mar 2023 02:11:42 GMT

What is the voice SSID settings?

topic Re: CP8865 Wont Connect Via WIFI but do connect via ethernet in IP Telephony and Phones

CP8865 Wont Connect Via WIFI but do connect via ethernet

Re: CP8865 Wont Connect Via WIFI but do connect via ethernet