topic Re: CUE10-VM license issue in IP Telephony and Phones

CUE10-VM license issue

netCisco86 — Mon, 27 Mar 2023 03:53:42 GMT

Hi all,

I have virtual machine of CUE10 installed on UCS-E160S-M3 inside ISR 4000.
The IVR stopped working after evaluation period expires, in addition the CUE10-IVR license is end of sale.
With the below status shown, how can make the IVR working again by for example resetting the evaluation period or disabling the smart license or others.

cue# sh lic all

Smart Licensing Status
=======================
Smart Licensing is ENABLED

Registration:
Status: UNREGISTERED
Export-Controlled Functionality: Not Allowed

License Authorization:
Status: EVAL MODE
Evaluation Period Remaining: Xxxxxx
Last Communication Attempt: NONE

License Conversion:
Automatic Conversion Enabled: true
Status: NOT STARTED

regards,

Re: CUE10-VM license issue

Nithin Eluvathingal — Mon, 27 Mar 2023 04:03:38 GMT

Probably reinstalling could give you another evaluation period. try reinstalling the CUE.

Re: CUE10-VM license issue

netCisco86 — Tue, 28 Mar 2023 17:50:35 GMT

Thanks Nithin for the replay, is there a permanent solution?

Cisco states here, we can get the license through the Cisco Certified Refurbished Equipment program!!?

https://www.cisco.com/c/en/us/products/collateral/unified-communications/unity-express/eos-eol-notice-c51-743714.html

Where is this program, ?

regards,