https://community.cisco.com/t5/ip-telephony-and-phones/7861-round-select-button-not-working/m-p/4854963#M410540 <P>It looks like a hardware fault, you need to&nbsp; do RMA if this device under smartnet coverage.</P> <DIV id="sconnect-is-installed" style="display: none;">2.12.0.0</DIV> Thu, 15 Jun 2023 00:04:12 GMT Nithin Eluvathingal 2023-06-15T00:04:12Z https://community.cisco.com/t5/ip-telephony-and-phones/7861-round-select-button-not-working/m-p/4854846#M410539 <P>We have a 7861 running sip78xx.12-8-1-0101-482 on Call Manager 11.5.&nbsp; Last week the round select button stopped responding.&nbsp; I have updated the firmware and done a factory reset but it hasn't made a difference.&nbsp; Have any of you had this issue and found a fix?&nbsp; It isn't a very old phone and I hate to just replace it if I can fix it.</P><P>&nbsp;</P><P>Thanks!!</P> Wed, 14 Jun 2023 20:05:18 GMT https://community.cisco.com/t5/ip-telephony-and-phones/7861-round-select-button-not-working/m-p/4854846#M410539 mvarazlic 2023-06-14T20:05:18Z https://community.cisco.com/t5/ip-telephony-and-phones/7861-round-select-button-not-working/m-p/4854963#M410540 <P>It looks like a hardware fault, you need to&nbsp; do RMA if this device under smartnet coverage.</P> <DIV id="sconnect-is-installed" style="display: none;">2.12.0.0</DIV> Thu, 15 Jun 2023 00:04:12 GMT https://community.cisco.com/t5/ip-telephony-and-phones/7861-round-select-button-not-working/m-p/4854963#M410540 Nithin Eluvathingal 2023-06-15T00:04:12Z