topic Re: How to Solve SIP Error 500 in IP Telephony and Phones

How to Solve SIP Error 500

sahiltec — Tue, 11 Jan 2022 13:46:29 GMT

Please find the packet below of SIP

SIP/2.0 500 Server Internal Error
Via: SIP/2.0/UDP 10.174.33.124:5060;branch=z9hG4bK648297222;rport=5060
Call-ID: 793882749
From: <sip:10.157.2.10>;tag=766734447
To: <sip:10.157.2.10>;tag=nn00016r
CSeq: 3 REGISTER
Warning: 399 - "UAC3000 R001-MSG Error ID:[40] SipStkGlueTxnRequestInd: SipQueryUserData fail."
Content-Length: 0

REGISTER sip:10.157.2.10 SIP/2.0
Via: SIP/2.0/UDP 10.174.33.124:5060;rport;branch=z9hG4bK1435174960
From: <sip:10.157.2.10>;tag=766734447
To: <sip:10.157.2.10>
Call-ID: 793882749
CSeq: 4 REGISTER
Contact: <sip:10.174.33.124:5060>
Allow: INVITE, ACK, OPTIONS, BYE, CANCEL, UPDATE, INFO, SUBSCRIBER, NOTIFY, MESSAGE, PRACK, REFER
Max-Forwards: 70
User-Agent: eXosip/3.6.0
Expires: 90
Supported: eventlist, replaces, tdialog, timer, 100rel
Allow-Events: dialog, message-summary, refer, reg, ua-profile
Content-Length: 0

Re: How to Solve SIP Error 500

Roger Kallberg — Tue, 11 Jan 2022 21:19:05 GMT

Please share your running configuration and the output of these two debugs running at the same time when you do a call attempt and put it into two text files.

debug ccsip message
debug voip ccapi inout

Re: How to Solve SIP Error 500

b.winter — Tue, 11 Jan 2022 20:17:46 GMT

In addition to @Roger Kallberg's question, could you also explain your setup?

Which device sends / receives the 500 error?
Which device sends / receives the REGISTER message?
Is it a SIP trunk setup on CUBE?
Is it a phone trying to register to CME?
...

Re: How to Solve SIP Error 500

Alexander Nejo — Tue, 05 Mar 2024 13:24:54 GMT

Hi Winter, Thanks for your response, below are the replies

Our Topology is CUCM>>>SIP Trunk>>> Voice Gate>>SIP Trunk >>>ITSP

Which device sends / receives the 500 error? Extension 5209 make outbound calls from CUCM to 08034044215 ITSP
Which device sends / receives the REGISTER message? Send 5209 and Receive )8034044215
Is it a SIP trunk setup on CUBE? Yes
Is it a phone trying to register to CME? The Phone is registered to CUCM

Thanks

Re: How to Solve SIP Error 500

Roger Kallberg — Tue, 05 Mar 2024 13:47:15 GMT

@Alexander Nejo are you responding on the OP @sahiltec information or are you piggy-backing on the post as you have the same type of issue as the OP?

On the information provided.

@Alexander Nejo wrote:

Which device sends / receives the 500 error? Extension 5209 make outbound calls from CUCM to 08034044215 ITSP

Which device sends / receives the REGISTER message? Send 5209 and Receive )8034044215

I don't think you understand the question as posted by @b.winter. From what I understand he is asking which device, your SBC or the ITSP SIP servers, that are sending the 500 error message and then what device it is that receives it? Your describing the call being made, that's not the same thing. Same thing for the second question, which device is sending the register message and what device is receiving it?

Re: How to Solve SIP Error 500

Alexander Nejo — Tue, 05 Mar 2024 15:02:49 GMT

Hello Roger

Hello Roger, Thanks once again

Hope the diagram is explanatory

Re: How to Solve SIP Error 500

Roger Kallberg — Tue, 05 Mar 2024 15:53:58 GMT

So you are not responding on behalf of the OP or are you just not willing to answer the questions I put to you?

By your shared ladder diagram it is the service provided that answers your sent invite with 500 Server Internal Error. You should ask them why they do that. If I where to venture on a guess it is because you're sending the calling number in an incorrect format. I base that guess on information you have in your other post on this topic. https://community.cisco.com/t5/ip-telephony-and-phones/my-inbound-and-outbound-calls-not-working-on-cucm-gt-sip-trunk/m-p/5031841

Please do not post about the same issue on multiple posts.